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Hi, We are encountering issue accessing the voicemail from the remote office. Our CM version is 5.2.0 and we have two G450 gateway, one in our main office and one in our remote office. Our main office has no issue accessing the voicemail. When we did list trace from the remote office, we...

Hi Guys, We would like to setup qsig between TSE 6.1 to AudioCodes. Would like to check if anyone have the ROCAI,RODAI,RODDI that we can use for this setup? Just for additional info, after these setup, all the ISDN from Telco currently connected to TSE will be terminated and all ISDN will be...

Hi Guys, thanks for the reply. We managed to resolve the issue and we can now restart the card after we cnboe and then re initiating and configuring the card.

hi ceejay55, thanks for your reply. are you referring to rodap command? below are the values for the rodap command. this rou=12, used by 3 TLU 81 card. the two tlu81 can be restarted only one tlu81 can't be restarted. thanks. <RODAP:ROU=ALL; ROUTE DATA ROU TYPE VARC VARI VARO...

Hi Everyone, Tried to soft & hard restart (RFBOI) one of the TLU81 card but the result is always failed board. We've replaced the card but still cannot restart the card and when we swapped the old card to other slot with existing TLU 81, the card can be restarted. We tried to SFCEI but the...

thanks ceejay...we already found out that the issue is on carrier side

Hello, Need your help on how can we test the TLU 81 card? We have an incoming call issue with one of our TSW SP7 system after the Telco Service Provider did migration on their end. We already tried to change the card with no traffic (susip) but still have issue. We also notice sometimes if we...

Thanks for your reply. I haven't tried su to root after accessing cust password but if in case I can su to root, what is the command I can use to change the admin password once I'm already in? Thanks.

Hi Guys, We have issue in accessing the CDOM, DOM-0 using our admin password. We have tried through web and even via putty but all our passwords (admin,root) are not working only cust account is working fine. We didn't change the passwords but we don't know why suddenly it's not working. Any...

Thank you so much for your advice, really appreciate it. We will follow you suggestions and post again once we have resolved the issue. Thanks.

Hi Everyone, Thanks for all of your suggestions we really appreciate it. We haven't try the SF command yet because we are still waiting for customers approval. Btw, any idea how long will be the downtime for the 3 LIM's system if we run this command? Thank you.

Hi Guys, We have this 3 LIM Mx-One TSW Sp7 system and we just noticed that Cabinet 3 in LIM 1 is not showing in CNLIP:LIM=ALL,DEV=YES;, CNBIP commands. Even the SYEVP command is also not showing the vacant ports in cabinet 3 even though that there are cards with vacant ports in cabinet 3...

Hi, We are doing H.323 trunk testing. We have one existing h.323 route (rou=1) and created new h.323 rou=2, for our testing. We supposed to use rou=2 for outgoing and incoming test, but we noticed that incoming is going through the existing route which is rou=1. How can we make the...

Thanks parnum.

Hi, Here is the OPCGP OPERATOR CALL ORIGIN GROUP DATA DIR 33 44 34 44 CORG -- 1 11 2 00 Is is it because of the CORG 2 value is 0, that's why call for 4555 3444 go to the voicemail? Another follow up...

Hi, Need your help and advise. We have this customer with existing two operators. Both are IP Phones 4425 with NOW Operator Applications. Operator Phone 1: 3434 (DID 4555 3434)-Main Line Operator Phone 2: 3444 (DID 4555 3444) When we call 4555 3434, call will be routed to either 3434 or...

Hi, We are trying to delete one analog extension number in TSE 3.1 but the system is not allowing us to continue. Once we issued EXTEE:DIR=xxxx; it will just show WAIT..WAIT..WAIT FAULT INTERRUPT..RELOAD REQUESTED. We have tried to block the equ port of this extension but still encountered the...

Thanks, this info is very useful.Yes, the customer has FECU on their IC-CU-2, and it's a/7. And your right, our card don't have FECU, so now we understand why we didn't get the same number of users. Can we transfer/use this FECU to the new IC-CU2 card? Thanks again.

Thanks for your reply. Just to clarify, if we change the IC-CU2, what are the things we need to consider? Currently, the system has IC-CU2, two IC-LU cards and six base stations. In BMS, we can see 210 cordless but only 166 are with assigned numbers. We understand that we can back up the data...

Hi Guys, really need your help as we are already out of ideas on how can we troubleshoot and resolve this DECT issue. Any advise will be much appreciated. Thank you.