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Hi Guys, We have some intermittent issues with about 4 vpn phone users. One issue that frequently occurs is that the audio will drop either on of the agents will stop hearing the other end of the call or vice versa calls can be internal or external. We are also having an issue where the phone...

Update... So our provider has rebuilt the vmd with new mas servers and we continue to have the same issue. Avaya is now saying that our set up is not supported due to the network config... we have our main site which has our cm server and one mas server and then we have "dedicated 40 meg...

We are on exchange 2007 sp1 roll up 10 and yes I mean exchange tools.

I have another question I noticed that the version of exchange installed on the mas server is not the same version we have in production. on the mas server the rtm release is installed and we are running sp1 rollup 10 on the exchange server.

Well we successfully migrated users using vmenable to the new vmd and new server but continue to have the issue where the Processes tab stops working and then the server eventually starts to become non-responsive. This is very frustrating in our old vmd we had 2 MAS servers we could fall back...

He has rebuilt a server and added another VMD and this rebuilt server is located in the new VMD. So in VMSC you can see the old vmd with the old servers and then another vmd with the new server. the plan is to move everything to the new vmd so that hopefully it will resolve the issues we are...

Hmm that sounds promising perhaps i will try and persuade our vendor to attempt to use it. Should save us considerable downtime.

He mentioned the Avaya tool had caused issues in the past and would seize up after an unknown amount of users. Has anyone had any issues with this tool?

Another question... Is there a tool that will batch edit users from AD and switch them from one VMD to another? The vendor is recommending we individually change each user account and we have nearly 2000 subscribers so it is kind of tedious. Thanks Goz

Not sure our vendor performed the upgrades.

found out that the issue was caused by the vserver.exe was somehow not updated to 5.2 when an update was installed on each of the servers... We are now having the MAS VMD rebuilt and will migrate all users to this new vmd.

We have 2 boxes we built and one box the telecom company built for us. On our boxes we installed windows and the telecom company configured everything else the box provided by the the telecom company was configured entirely by them. We initially only had boxes provided by us but they kept...

Hi we have a 3 MAS server vmd running 5.2 on windows 2003 sp2 with an exchange 2007 back end and we have this weird thing that causes each mas server's ability to login to windows to stop working after 2-3 weeks of service. After a few days of the MAS service continuing to operate the server...

We are having a similar issue on a MM5.1 certain fax machines can not retrieve faxes from their mailbox. There are a few differneces we are using SIP integration and have a Exchange 2007 backend. Another issue we've noticed with faxing is that certain fax machines can't send to certain DIDs...

Check to make sure the users email mailbox isn't full

Is there a way to change the way reciepts are handled with MM currently the user must save or delete a message to generate a confirmation if they simplely hang up a reciept is not generated. Anyway we can fix this or change it? Thanks -GOz

Most of the faxes we recieve on these numbers are home users faxing in time sheets and other types of reports so they are using small fax machines. Thanks -Goz

The testing sip box is not turned on

Hi i've gotten some complaints from users who are confused when they hear the vm greeting for some of our fax mailboxes is there a way to prevent them from playing on specific mbs? thanks Goz

Sorry there are 2 mas a different vm domain contains one in a sip testing mode