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No, that's not it. The secretary understand how the sharing works. It's when the receptionist transfers the call and the secretary doesn't answer....it doesn't hit the boss's VM. As if there is no coverage. Does that make sense?

There's a client that have several boss/secretary relationships. The secretary has 2 Shared SA line appearances of their boss on their phone. Whenever the receptionist transfers a call to the line it rings and if it's unanswered it goes back to the receptionist. I have tried calling the...

I looked up ALS in the feature reference. I figured if you folks lead me in the right direction the least I could do is research what you tell me. So...thanks for that!! Now I did try deleting and reprogramming the auto dial button. However that didn't work. When I went to 7645 I noticed it...

7645 is not in DND. I know how to assign the pool to the fax extensions (11 of them) but auto line select?

I have two questions. 1. There is an auto dial (7645)programmed on a phone (7601) and the light is on all day. The owner of 7645 is rarely at his desk so he isn't off hook. I've reset the port and that didn't work. Then I unplugged his phone (7645) for 30 sec and plugged it back in. At that...

guess what...cam in this morning and it was fixed. It was the cross connect. oh and I guess I'm lucky cuz both consoles work with their DSS's. thanks!!!

I'm working on a legend r6 and the DSS of the DLC operator isn't lighting. She has an MLX 20D phone and I've renumbered the pages of the DSS to 7600-7650 for page 1 and so on. My dial plan is 7600-7799 for extensions. I've tried to test the extensions and the phone lights up but the DSS...

Thanks to everyone for their info. The cutover went well thanks to your help. I renumbered everything in the dial plan and did come across some gotchas. First when I switched from PRI to T1 the memory of the B channels stayed behind so I had to go back and delete those. Then when I chose T1 I...

the random fax and direct lines that are being moved. some are 33xx, 11xx, 4xxx and some are 00xx and 9xxx. I have them giving me other digits for the ones beginning in 0 and 9. the only numbers they don't have are 6xxx and 8xxx which is now part of my system dial plan.

now that makes total sense to me. 10 years ago I would have lines going in every port that could hold a trunk. at this site that isn't the case. all of their numbers are DIDs and they have no CO lines. I guess times have changed and it's just a little easier.

I will put the analog lines on their 012 module. their digital phones will go on the 408 gs/ls mlx and 008mlx modules. when I say ported they r moving from one location to another so don't want to loose their established numbers. so they're being sent to their new location with a block of DIDs...

gotcha gotcha gotcha. now with that being said. I just found out that 1 of the main lines being ported end in 7700 which is a conflict with their DID. I know renumbering is omething that is system wide. do I just not use their DID 7700 and when I assign 7700 to their DLC hope it's their main...

The customer keeps telling me it is not PRI. Their DIDs are 7700-7999 and 4 digits are being sent.

That makes sense but that means it's easier than I thought. Are you saying I don't have to configure lines/trunks for all the DIDs? as long as I renumber the extensions with the appropriate DID digits it will ring accordingly? now with the lines that are being ported should I put those in a pool...

First off I haven't configured a Legend in 9 years so I'm very rusty at this lines stuff. I have a customer with a Legend R6 that has a T1 coming in and will have DIDs. The T1 programming seems fairly easy because I've done the extensive programming of a PRI. I just want to make sure there...