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I found out that it is done in the Element Manager. Thanks!

thread798-1496634 Can someone please let me know what load and the input to increase the number of distant steering codes? Is it in LD 87 and what is the input. Thanks.

Today around 1115 EST I noticed the MDR box had the BFL light solid. I was told by AT&T a while back that it means the buffer is full. Also, Callparrot stopped recording to the DVD recorder and is caching every call on the hard drive. The event logs in Windows do not indicate any problems...

thread16-1294451 Mike, and all, I followed your instruction on this an it appears to of worked however, it's backing up my cost collection for some reson it tries to access the cdrom drive and dies. I can't figure out how to kill the task permanantly.Can some one help? Thanks!

Thanks PerryPJ that worked!!!

Hey all, I've searched for my issue and couldn't find a solution. I have two i2004's that incomming calls don't display the caller id until the pick up the hand set and then it only shows the extension not the name of the person. We want the extension and the persons name to show while it is...

You're awesome Reusser... We do have CallPilot and the revert DN was perfect. Thanks!!!!

Yeah, if they are away from their desk, or if someone calls in and they are on their personal extension or the hotline when it goes to vmail to have the caller be able to hit 0 and go back to the hotline 4402.

Hi all... I have a group of employees that are setup on a "hotline" along with their own extension. They want to be able to have incomming calls, if they go to voice mail, to be able to be requed say by hitting 0. I'll list the print out of one of the phones. Thanks in advance for any help...

Thanks, I'll give that a try... After I go through the whole list and change the RTQT when I get to the list does it automaticlly make the change or do I have to do some sort of save command? I'm used to making changes mostly in the gui I did it this time at the console because I could'nt find...

I have a manager of an ACD group that states if her staff misses a call or if they are on either their private line or the ACD line the phone logs them out. Any help is appriciated! Here's the print out of one of the phones that they say this is happening on. REQ: prt TYPE: i2004 TN 152 0...

Awesome thanks! I was confused because I found something on the net about AUT being auto answer. GHTROUT you rock!

Please go easy on me I'm a noob. I just built a phone (i2004) and it displays "Auto Answer Activated". I have searched the internet for deactivating AUT with no luck. I'm not very good using the console and the LD's I usually use the OTM GUI. Any help is greatly appriciated. TN 152 0 08...