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  1. alarussa

    List numbers tied to VDN

    Thanks. I'm going to reach out to the telco. The trunk-group members don't have the numbers listed, nor do the VDNs.
  2. alarussa

    List numbers tied to VDN

    Hi, What is the best way to list the incoming number tied to a VDN (for instance 800 numbers)? I don't see incoming call handling available in ASA. Thanks, Andy
  3. alarussa

    Phone Survey Reporting

    Thanks for the reply. I also have been in touch with Avaya about possible implementing a Virtualized Environment that would initially be just for our call center. Waiting to here back with more information. I'm assuming that should give us some flexibility. We don't necessarily need to go the...
  4. alarussa

    Phone Survey Reporting

    Our office is looking to setup a post call survey. Does a Definity system support this type of reporting? From what I see you should be able to use the vector and vdn to this, but I'm not 100% sure. Our office also uses BCMSVu for call center tracking. I'm still working out the kinks with the...

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