My suggestion is that you watch "How to troubleshoot your pc's video problems anywhere" on this page : http://service1.symantec.com/SUPPORT/pca.nsf/docid/2002053008541712
May be this will help you. Also you can try some other remote control software for sharing your screen.
I'd like to recommend another remote pc access software : Proxy Pro 6. I use this at my work because security is at the forefront of everything we do. I like this service because it caters to businesses that have high security needs. Plus they have an extensive list of features.
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