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I think the IT guys is having problems with his sonicwall as he can see packets being dropped everytime I try to call in. Does Avaya have a firewall that they recommended or have any documentation on, as Manager clearly has an option under the LAN tab that acknowledges a firewall, surely Avaya...

At the office this morning somebody called and it was twinned out to our main receptionists cell as she was not at the office yet, I want to figure out what the number it was of the person who called, but with the circuit we have at our office the true caller ID does not push out to the cell...

I have a 400 processor on 4.2 software and I am working with SIP Trunking. The IT guy at this site wants to put a firewall inbetween the IPO and the ITSP. Because of this the PBX will now have an internal IP and the firewall will now take the external IP and forward packets to the IPO. The IP...

I have a customer in a call center environment with a 500 processor on 4.2.17 software, and after an agent finishes a call we want them to have 30 seconds before the next call gets presented but the system is only giving a couple seconds. We see where we can change this option under the CCR Tab...

tlpeter, I like that idea, my only question is will that now push the callers into the Agent's voicemail? Or will it just see that the agent is still busy and remain in the queue.

I have a 500 Processor on 4.2 software being used in a Call Center environment. The Group type for incoming calls is Rotary. When one of the customer service reps puts a caller on hold another call gets presented to them, which is not what we want to happen. I see where there is a busy on hold...

I have a customer who says that when they call into their conference bridge with another person its like there in two seperate bridges. When I look at System Status, they are indeed in two different conference bridges. The incoming call route for the conference number is set to go to VM:Bridge...

nvm that last post, I was doing that step on the voicemail machine rather then the machine I was trying to get to access the voicemail machine. Okay, Heres a new question, can I get the voicemail machine to communicate with the data network to access the internet via the IP office, or is that...

when I try to add that route it tells me that it cannot do that because the gateway does not lie on the same network as the interface. I put an IP route in the IP office from 192.168.240.2 (voicemail machine) and destination LAN2, but still no luck

I have a 500 processor on 4.2 software and its IP is on the voice network 192.168.240.X, and the data is 192.168.140.X. I've made the Second LAN on the Data network, and of course the computers can communicate with the processor now, but can I make some kind of route in the IP office so that...

I have a 406 processor on 3.2.54 software, and someone at this company has come in and messed with Manager and now all calls that have twinning get a carrier message saying "you do not have to dial a 1 or the area code for this call" and there is no area code or 1 when I look at the number in...

All that is correct, however under the telephony tab I do see the offhook station checkbox, should that be checked or not checked?

I have a UPAM that I am trying to use to work with a Bogen Paging System and I am getting a fast busy when I try to go through a line port on the IP500, and a slow busy when I try to go through a station port. I made the voltage 24 and 48, other then putting the phone system on the input t/r...

I have a customer who has their incoming call routes go to a VM Module called Day Menu. At first we had put a test condition so that the voicemail would look at the time of the day to see if it needed to kick to the night module, but the customer wants to be able to push a night button because...

no, pro

I have a lady who has phone manager pro on her computer and I am trying to add a huntgroup speed dial to her speed dial tab, but the "show huntgroup" checkbox is always greyed out, I tried adding her to the huntgroups I want to see if it would then let me select it, but this unfortunately was...

Alright, I have a 500 processor with an 4 port analog line card in it, and my shortcode for the paging is *80, the shortcode is a Dial and it is using line ID 1 which is the line ID of the first port on that card, the line is set to loopstart as is the Bogen paging system...however when I do *80...

were on 4.2.4

Yes, that is what we read as well, as this customer was our first SIP install and we wanted to be completely prepared, for some reason it doesn't work with our config, and we removed shortcodes, users, exts, one at a time from the config to troubleshoot, but we never did figure out why the uri's...

Hahahaha Bas1234, Its funny you say that, thats actually how we had it setup originally, and once we went over around 50 URI's, the phone system's 16 port digital module would not come up after a reboot, we worked with avaya and found that the programming was doing it, then we went to our...