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if you call the voicemail, *17 and login, press 3 for greetings. Intuity mode allows for multiple greetings to be created. if you login with visual voice, you only get to use the primary greeting.

you can take a prompt from the main AA that isn't used, transfer it to *17 or a vmail collect shortcode. I use *98|Voicemail Collect|? inform staff to enter that prompt when they call in, they will than be prompted to enter a mailbox number and password. all mailboxes should have a password...

you can create a shortcode that forwards to the emergency AA. you have to have a phantom user that forwards all, including hunt group calls to the shortcode. you have to create a hunt group that has the phantom as the only user, vmail off, queueing off. this group is the out of service group for...

you can have reasons stated in System|CCR and these options will appear when the agent hits the DND button. I haven't figured out how to get those reasons into a report so they are just for fun!

if you don't have any recordings in the AA, it will prompt for a mailbox login. it should go to the user mailbox if unanswered by the phone/user

Hi Gunnaro, I have never seen this menu disappear either and I have other sites where handsets have been replaced and I'm pretty sure they would be at different releases by nature of when the come out of the box.

I replaced 3 x 3740 handsets with 3740 handsets. everything is fine but the call services menu is missing from the options button if I select the call services button. If I program call services to a soft key, the menu is empty. If I program any other menu option to the same soft key, the...