Search results for query: *

UPDATE: So I finally got this all sorted out with Mitel Tech Support and we got the system upgraded to Service Patch 4. This issue and a couple of other minor issues seem to be resolved at this time. Apparantly the dialling issue can still arise if the trunk is connected directly to the CO...

Thanks for the tip NTEDave. That seems like a crappy way to make patches available on Mitel's part. It seems to me that they could put the patches on MOL pretty easily. At the very least they could identify that the patch exists and link to the Inter-Tel site. It sounds like someone is...

Thanks everyone. I thought I was losing my mind on this one. I just checked MOL and there was no updates to the 6.0 software either. I guess I will take a run at the ARS although I've never done that on a 5000. As long as the problem goes away I guess it's good. It bothers me that tech...

We have a Mitel 5000 version 6.0.9.57 that was just installed this summer. A few weeks after install they started complaining about an outgoing call issue on analog lines. They would dial a number and then connected to another number or hear a "call cannot be completed as dialled" message...

Cool, I did not know that. Will definitely give that a try.

Thanks. I'll be keeping an eye for that as well. All the phones are IP, even reception just has an IP with a PKM, and they've been working fine for a few years at least. So even though they tell me nothing has changed something definitely has changed or failed. So I 'll just be putting my...

Thanks for the reply. I'm thinking along the same lines. Since my experience on the SX200 is rather limited was just checking for a possible software issue before I sink a lot more troubleshooting time and get the customer all mad at my billing.

I'm having a strange problem that I think is something physical on the network but I'm wondering if somebody might have some thought before I sink a bunch more time into this. System is SX200 release 4.?? and they are using IP phones. One particular extension gets no audio either way when...

That did the trick. Thanks a bunch.

Thanks, I'll give that a go today.

No, I haven't done the import yet. The docs I have say I can test by dialing the 97001/97001/97003. I didn't want to try a pre-mature import and bugger things up going forward. I can certainly do that next though. Mike PS: I just noticed my spacing on the data list above has gone poof...

Hello All, I'm having trouble getting 3 Mitel 5000's talking to each other, all brand new running version 5.1. I have them connected to a switch in my shop with nothing else other than my laptop. When I dial 97002 from a phone in Node 1 I get "Destination is Unreachable". Configuration is...

I forgot about this thread for a while but I just wanted to update it. When I finally got back on site everything was magically working again. Their IT guys still say nothing on their network would have either caused or fixed the issue. Hmmmmm...

That was it exactly. Thanks.

I've encountered this before using ring groups and IP phones on MCD 5. In that situation the ring group will not display caller id while it is ringing. You will only see the ring group id. Once the call is answered you will see caller id. I believe that is so you can differentiate calls to...

Hello All, I have a strange one that's bugging me. I have a Mitel 5000 V5.1 and the phone in question is a digital 8528 with a PKM 12 attached. The issue is this: Whenever I use the phone to program a button on the PKM as a DSS all 12 buttons take on that programming. When I look at the...

I believe you can use Call Routing Tables for this. I've never had to program this but it looks like it will do the trick.

Yeah, I'm going to be doing that along with a few other things next time I'm on site.

Tried the Raw 2002 connection again today with the same results. I was able to get into a different controller with that method though. I'm just going to give up until I head back out there in the next couple of days. Thanks for all of the suggestions guys.

Just tried port 2002 with putty and was denied. I could enter my username and then the password but then it just hung and didn't let me in. I'll have to try disconnecting from the network next week when I'm out there.