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On Win2K3 Server, get to know the Security Configuration Wizard. Have a list of all the Avaya IP ports handy to add to the Windows Firewall.

My VMPro server tells me it has retained 450 records for unregistered mailboxes. Users (mailboxes) were deleted in the past without manually ensuring that all voicemail was deleted and synced. Q - is there a way to delete retained messages from the database? I have tried re-creating a couple...

My conference bridge allows users to choose their own conference id number or you can assign via manual policy. Each step can have a custom recording and timeout value. In Manager - - Create a short code for ConferenceMeetMe Open VM Pro - - Create a start point called Conference - Create a...

I have been using Spam Soap at my company for about a year, very happy with its filtering performance and the management features. I have a single Exchange server that supports about 60 users.

If you do not have any other spam or connection filtering available, you can use connection filtering in Exchange. First, enable connection filtering in the advanced properties of the default SMTP virtual server. Then, in Global Settings open the properties of Message Delivery and add the...

Our company has Muzak for the building common areas, so I use an output from the Muzak service for MOH. Big variety of tunes. Plus, the ASCAP and BMI licensing fees for rebroadcast are already paid.

Thanks for the posts.

Is the Polycom SoundStation2 Avaya 2490 digital conference phone compatible with the digital ports on IPO? The spec sheet says "compatible with any Definity voice port that supports the 6400, 7400 or 8400 series phones."

I want the IMS integration with MS Exchange to mature into an efficient and reliable service. I want IMS to synchronize voicemails with the user mailbox without depending on a client-side application (kinda like my Blackberry Enterprise Server). This would solve the voicemail integration...

Yes, I've seen that error. Close all programs and stop all services that may be using XML before running the installations for PhoneMgr and IMS client. In my case, it was "McAfee Framework Service" that had an MSXML*.DLL file locked that the Avaya install needed. HTH, Robert

I've been getting this same error with IMS on 3.1.

Overall, we were very impressed with the Shoretel system, loved the management interface and the VOIP sound quality, but the conferencing bridge was a $12K add-on budget-buster for us. Bought the IP Office, generally satisfied, but the quality does not live up to the Avaya reputation.

Does someone know of a way to set the AutoArchive folder using Group Policy? I want to enforce a specific folder (i.e., \\server\share\%username%\outlook\ ) for each user. I found info about the MS Office group policy templates included with the Office Resource Kit tools. I see where I can...

What does Shoretel provide for voice conferencing? Our users routinely conference two or three callers at their extension and use an internal conference bridge to conference as many as 10 to 12 parties.

I have seen the same issue here. Plenty of licenses, all showing valid in Manager, yet one or two users may get "Unlicensed" in the title bar of Phone Manager Pro. In our case all users have their "My Documents" redirected to a network share. If PMPro doesn't find the settings folder, ...\My...

Yep, I agree. Even though Key Server service starts successfully (little red icon and everything), IMS and the 406 cannot find valid license(s) until: 1)Stop and restart IMS, 2)power-cycle the 406. My local vendor and I finally persuaded Avaya support to escalate the issue. We shall see....

My VMPro server is configured to autologon. IMS(Voice) still finds "invalid or unrecognized license" at startup. A startup batch file stops and restarts the IMS services successfully after logon. I also have to reboot the IPO 406, since at this point Manager cannot download the config from the...

Phantomiii, that's certainly the work-around for the IMS startup issue. I'm not quite ready to capitulate to Avaya support's notion that there's nothing wrong with their software. That doesn't fix the underlying issues or improve the product. Tens o' thousands of dollars later I expect more...

I have the same issue(s) with (1)IMS not starting at boot time, (2)IMS appearing to hang every couple days without generating any errors to event logs and (3)IMS not able to delete certain messages and getting out of sync with Exchange. My vendor and I installed the new IP Office system last...