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hi it depends on wether you want the caller to hear the greeting or the agent: a VDN of origin announcement can be made so the agent can hear what type of call is coming in. If you want the caller to hear a greeting, just use an announcement in your vector just before queue to skill. (in newer...

we do the same here: we have a ASPECT ACD coupled with tielines to the Ericsson MX-one and record both the ISDN-30 Pri's coming in to the ASPECT and the tielines between. The latter, because we have calls coming from ASPECT to Ericsson and vice-versa.

Thanks bulat42, this is helpfull for me.

hi we have the same thing and have rel 9.3 ACD at the moment we play with the WRAP options in the COS, but the question we have is, how to report on this. which flag/talbe/field in the ASPECT reports we have to use? rgrds,

Hi Brian Its a permanent position offsite and its a full OWS which should handle all callf from 8:30AM till 18:00PM. After that it can go to its default local Night-answering. As its traditional TDM based OWS, the suggestion of singhbrindisi for the VoIP-gateway is a good one i guess. Because...

Hi all, Is there a way to divert OWS traffic to a remote location? If yes, which options are technically possible? many thanks in advance

hi Damian We connected QSIG (i dont know if its the same as Q931) to our ASPECT for redirecting traffic to and from a AVAYA switch. i dont know for the other protocols.. cheers. Raymond

Hello. Im pretty new on Aspect, and im searching for Aspect Documentation, from Rel. 8.xx and higher. I treid a search onthe Aspect site but no satisfaying result. Can anyone help me out? rgrds Raymond

check out here in Overlay 17(change) and 22(print): in CFN last parameters i believe you can change volume-levels Switch-wide.. ATRN CODE 2 SOLR 7 ROLR +47.55 AOLR +47.55 TOLR -48.50 AGCD YES VOLR YES HRLR +42.00 HTLR -44.00