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Sorry I found it. It's the Ex Directory in the User.

Is there a way to block a name from being found in Dial By Name? Like is it possible to hide the president's name?

Your right. They did downgrade after all. Thanks

We just bought a new IPO version 6.1(12) The phones that were delivered with it (9650) have the firmware 3.171b Our other IPO at version 6.1(12) have the firmware 3.110b Is IPO 6.1(12) compatible with the firmware 3.171b? Thanks for your advice.

How come in my lab, if I rename a user, it automaticaly change the Folder name in the Account Folder of the VM Pro?

No it use the Name field under the User tab.

We are using IP Office 6.1(12) and VM Pro 6.1 (17). If I change a name in the NAME feild in the manager, it doesn't replicate in VM Pro. Any idea where to look?

We are using VM Pro version 6.1 (16). In Auto Attendant we have a menu that propose a choice 2 that goes to a hunt group. But I want to block anyone who would try to dial the extension 2XXX. Any ideas on how I can do it. I've try with a condition test Condition and it's not working. Not sure...

I know it's possible to bring back a deleted message by changing a parameter in the ACCOUNTS folder in the STATUS.txt file. Exemple: cea2f3d0,+N,N,N,MSG00479,{43f94e2f-7020-4a97-9d10-2d0818b9d467},M cea2fde7,+O,N,N,MSG00479,{43f94e2f-7020-4a97-9d10-2d0818b9d467},M...

In my test hunt goup there is only one member and yes the voicemail is checked. For my test Voicemail Answer Time is set to 258 sec and this is working...

We are using IPO version 6.0(14). We have some hunt group with no CCR. When an agent receve a call and do not answer, the status on no answer dones't work. The call rings for ever. The No answer Time is set to 18 sec in the user's call setting and in the Hunt group setting. Any idea why? Where...

Thanks!

We are using IP Office version 6.0(14). In system status we have a lot of this message: Attempt to use a feature for which no license is installed. License Type: VCM Channel Migration Does anyone knows why we have this. Doesn't seems like this is bugging the system...

Sorry we are at version 6.0(14). Is Call Sweet Live avalable with IP Office?

We are using IPO version 6.1. I'M looking for a solution for call center statistics both live and historical in and small community network environment. Our agents responds to the same hunt groups on any IPO. Any suggestions? Please not CCR...

Thank you it works!

When a call enter the backdoor of our IPO, we have a menu asking customers to enter the extension of the person they wish to reach. During the time the call is ringing at the phone, the customer hears Music on hold insted of the ringing tone. Where can I change that?

We are using Voicemail Pro version 6.0(44) We have random errors in the display of the number of messages in the mailbox when we use Vusual Voice. Here's what I found in the LASTATS.txt 65534,0,1,0 Any idea why?

Seems like everything is OK after the update to 6.0(14) Thanks!

I have check in system status. Nothing after the reboot. We will upgrade the 3 IPO to 6.0(14) this weekend. I'll post the results next week. Thanks.