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Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
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ACD Caller just hears ring back
I have a CS1KE and I'm not using any call center application just switch ACD. The queue in question has SDNB = No and NCFW defined with a DN Problem to resolve: With only 1 agent logged in and using their Secondary DN (personal line), the next ACD Caller that hits the queue only hear ring...- Hope1281
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- Replies: 1
- Forum: Nortel: CS1000 (Meridian) systems
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How to test Power Fail Lines and Bypass Unit
Let me start by saying I'm not an electrician, nor a wiring guru, I've just inherited additional responsibilities do to downsizing. We currently have a Dees Communications 8 trunk power fail bypass unit, model 154. This unit uses ground start lines. I'm trying to find how best to test that...
