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I would recommend that you not use AC1, but route all commercial calls using Trunk Steering Codes (TSC) and use AC2 for only DSN calls. Example 99-xxx-xxxx for local calls 97-1-xxx-xxx-xxxx for long distance call. It also prevents numbering conflicts. By not using AC1 it also prevents...

If all the M-Mail cards are operating correctly connected to a SL-100 and the M-Mail was down or has been reloaded each LEN will not connect to the M-Mail even thou the status shows IDLE. If each number is called, it will just ring. You can fix this by outing the SMDI option for each LEN and...

You may want to look at the below link. It is a FireWall for voice/VOIP and is bridged on the PSN trunks. www.securelogix.com/products/index.htm

You could have a problem with Analog Phones MOH. Most analog phone have the hold function built into the phone and will not active the PBX hold function.

Check the phone that only rings once and see if Call Forward is active. Trace TN in LD80

The only other item I can think of is that on the load tape there is a CLLI name for your site. This may be what he is looking for. Hope this helps.

I belive he want what software version your switch is running. After you login it will be displayed on the line above the ">" prompt. Example below: Date/Time of last Upgrade Software running (SD09) 2011/07/14 22:05 <<<<< XXXXXX/XXXXXX--SD000009 >>>>> 00/00/0000 >

Forgot: Do not perform a mate load. Get load from CM using LOAD UNIT 0 CC for each unit. LOAD UNIT 1 CC Which will insure that you are not reloading bad data from one unit to another.

Is dial-tone available on LCM? Have each unit been reloaded?

Go to Line Level (LNS;LTP) Check Line Alarm Type (Choose AlmStat) Check which "Office Current" has met/exceed "Office Critical" When the MORE prompt appears press RETURN Are there any other Alarm present LEFT of LNS banner?

Post LCM 3-0 (PM;POST LCM 3 0) Check Last Fault (14 FLT)

Check out the software at www.rtmi.com.

You may want to Google the following NTP 553-3001-518 (don't Avaya's #) tile ISDN BRI Maintenance. It has step-by-step trouble shooting info. and Loop-Back info. Remember that the VTC equip must send the correct SPIDs to the correct TN.

1. Each DSL/LEN use USID 1 & 2 because one LEN has no bearing on the other. 2. This is the profile/protcol (determined by the SPID recved) that communications between the LEN and the VTC equipment Both ends must match. All Polycom that we use support DMS. If is older VTC equip. this may have...

Below is one DSL/TSP I use for VTCs. I have not had any programming problems from any VTC vendor(s). This bigest problem is that the USER'S SPIDs are not programmed on the correct VTC port. This can be checked by having the User unplug each RJ-45 from the VTC equip. one at a time, then STAT...

You may want to take a look at this link: www.rtmi.com. I manage nine M1s and a SL-100 with this software.

Use option "CLI" on redirect number(s). See NTP for information. Calls with be logged in LOGUTIL under file LINES. There are two Line XXX (switch traffic and trunk traffic). Just redirect Line XXXs to your printer.