HSM, it does real-time, well as real time as you can be with SMDR ie 1 second after then phone goes down, it updates, this is real time enough for some people.
It isn't a call centre solution with Agent login / logout, calls waiting and all that good stuff, and it doesnt have a call centre...
DavidA, I know a guy who may be able to help, he is called Tim From Lanonyx, go to www.lanonyx.com to get their phone number and call him.
They sell call logging software and have setup SMDR with CLI on numourous 3300's.
Hope this helps.
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