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I have a hotel with an SX200. Calls come in on the main number to our front desk superset1000. If the call isn't answered within a certain time, it then rings Extension 322 AND 323 at the same time. I need to remove 323 from this. How do I do that, or where do I start looking?

Is there a way to get a list of every digital phone, or multiset phone, or list of phones between an extension range and show where they punch down to (cabnet, shelf, slot, etc.) I've been doing one at a time, but with over 1,000 to do it would be nice to just get a full list with a simple...

How do I do a phone swap in the SX200? I have done it on the SX2000 using the command line, but I don't know if the 200 has a command line, or how to access it, and if it would even be the same command... I have a user that moved, and think a swap would be faster/easier than actually rewiring.

I have an SX2000. Is there a way to find out how many digital ports I have, also how many analog ports I have? even if I can export a list of digital extensions and analog extensions I can at least count them...

I have a Mitel SX2000 and am looking at replacing it. I want fair bids, and I am not tied to Mitel, but Mitel has been pretty stable for us. We have multi buildings within a few blocks. We can dial a 5 then an extension to call an extension at building B, dial a 6 plus extension to reach...

I understand it some. I know where to find the COR and COS associated to each extension. for example mine is set to COS of 3 and COR of 1 But I'm not sure how to add International calling to the COR group itself. for example, my COR is 1 guest room COR is 2. How would I add the...

I have an SX2000 at a hotel. I want to block all office phones from being able to dial international calls, but I want all guest room phones to dial out when a guest is checked in, just like they can now. How or where do I start?

LOL that worked! I guess its the old saying, keep it simple. I was looking in programming, trying to figure out which 66 block port it went to, etc. LOL

Awesome! so I just need 1/8" to 1/8" do you know if I need a mono or stereo jack?

How do I setup Music on Hold from the ground up? I see a music on hold device, it has a tape in it, and looks like its programmable to play any number of messages recorded on the tape. I don't want to use the tape, I would just like to pass music through this box, but it doesn't seem to pass...

I have a Mitel SX-200 system and am using the embedded voicemail. I'm very new to this and really haven't seen the interface before until recently. Is there a way to record a hold message? right now we put a person on hold and its dead silent to them. I would like for it to at least say...

I have an Innovation InnCharge Call Accounting program. Calls are being logged and posting to guest rooms, however when I try and launch the InnCharge program on the innovation server (it also runs our voicemail), it says "cannot connect to Call Accounting Server. However, I believe the server...

Not really. It is very random.

So our people just press transfer, then dial 5. the speed call is programed to dial the 7 digits (3 digit building code and 4 digit extension) Do you mean I may need a pause after the 3 digit building code? and how to you program a pause in the speed call? do you use a p? like if the...

I have two buildings, each has its own Mitel SX-2000. I have a call center in my main building. When my seccond building gets a call for the call center, they transfer them to 5 which is a speed dial for the main building three digit code, followed by the ACD group queue extension. The main...

I think I figured it out. lol I feel a bit dumb. So when I was doing my test calls I was using a cordless... by accident at one point I grabbed the wired base (same line, the cordless connects to the wired unit). and it worked just fine. tried the cordless again, no luck. turns out, I was...

when I look at COS and COR of a multiline set they are set to all 3. the line I'm working with however is a single line set. I did try setting them to 3 with no luck... does it matter if the working one is a multiline to copy from?

We have one line that when we dial 9 to get an outside line we hear dial tone, but when we dial the number we just get a busy tone, no matter what number we try. I have looked at the Station Service Assignment. I set Class of service, AND class of restriction to all 1 and still can't dial out.

I got it deleted. Now, how do I find out where the recording is. I can log into the admin mailbox. I choose 4 (message options) and choose 1 for system primary message. But that message is not the one we want to change. When I pick an alternate greeting 2-8 it just prompts me to record one.

OH ok. so in 19 just delete the number associated with the UCD/attendant greeting?