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on the bcm 50 the violet slate is port 401 which would be ext 221 then the next up would be port 402 which would be ext 222 403 and so on up to port 412. the top of the block which is white/blue would be the incoming line 61 then white/orange line 62 up to line 64 those would be your 4 incoming...

these are the steps that we took. C:\ Delete C:\ And enter D:\ Then hit Enter CD DATAFILES then hit enter Then type CD NORTELNETWORKS then hit enter CD CALLDETAILRECORDING then hit Enter CD DEL RECORD.* Deletes all call detail recording are there any other steps we can go through to clear...

hi im trying to upgrade a BCM 400 from 3.6 to 4.0 i ran the patch to check if it passed for the uprgade and the result was that all the drives had insufficient space. now we went in through the 9 pin and deleted a few files from the C: drive and we have enough space but is there anything that we...

hey guys im having problems getting into different sections of the BCM 50 2.0 i can log in fine but when i go to active sets a window pops up and givs me errors. then i try to do a cold restart and the same thing happens i can access the update history file just not the active sets lines or...

no it will only ring the people in the 1st HG. sorry i didnt think you were having it ring at different sets each time. so somehow its just getting to a VM?

Why wouldnt you just change the Queue time in the hunt group field to a 180 sec instead of re routing them from hunt group to hunt group?

yea i had the same thing we got 3 bad systems one right after another they have a release date that is bad. you need to get either a newer or older release. because the one that you have the lines wont break dial tone unless you have it to pulse.

hey guys i installed Lan Cte off a BCM 50 release 1.0, its all patched up and up to date with that good stuff. so the lan cte and the personal call manager are up and running. the problem is some of the numbers from the outlook dont work. you choose it you dial it picks up on the display and...

hey i have a quick simple question how many target lines does a BCM 400 rlse 4 have?

we have a call center on a callpilot 150 we would like to be able to silent monitor the steps should be going into the capabilities of the user and changing them to supervisor the feature code is 905 enter the DN is there anything in these steps i am missing.

Actually we got 3 bad systems they were all released on the same date which i believe is 2007/28 im not positive because we already sent them back but like i said we got three that were bad with the same problem on the same release date so they sent us out a older version and it works just fine.

hey i gotta get rid of all these keycodes in this system can anyone help out sending me docs or explaining how to do a level 2 reset. thanks

Alright guys well both of these BCM 50s were manufactured on the same date and nortel finally is going to send out another new BCM 50 from another manufacturing date so they are calling them OBF so thanks alot for everyones help.

Yea we have changed all the line treatments and the OHMS from 600 to 900 and from long to short to medium in all kinda combinations. it just seems to grab that funky dial tone.

Im having the same problem whenever the reporting for call center attempts to download the information it acts as if it is downloading but its not gathering any information. or it will say unable to establish connection. thanks

yea it doesnt sound smooth like the regular dial tone does. this one sounds more high pitched. so you guys replaced the BCM dang i was hoping i wouldnt have to do that.

here is the craaazzzyyy part the lines from telco are fine i checked those a few times to be sure. but heres an example if i try to make a call from the phone i dial the number and i get dial tone and the end of the string. BUT if i dial the # with the buttset on then the call will go through...

No its a release 2 i applied the one patch that they have out for it not that it has anything to do with lines. but it just seems like every other call will have a different sounding dial tone and act as if the system doesnt recognize the dial pad. if you guys got any ideas let me know

we have a new BCM 50 i just put it the Client patch. The system is acting funny they have 3 lines and if i pick up line 63 it works if i hang up and dial again the dial tone will sound different and the cal wont go through. its like the dial pad doesnt work. has anyone had any similar problems...

We are trying to set up Reporting for call center on a Web Host server we have it set up on the users computer. we put the ip address in and all that good stuff but when we try to assign the users to there skillsets there are no skillsets in the list. then we try to connect to the server and it...