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1 Select the storage device where the configuration will be backed up. This is usually a PC Card in the external A: drive. 2 Select Backup Configuration to start the backup process to the specified storage device. 3 When the backup is complete, select Exit to return to the MIRAN Administration menu

Verify that you have package 175 NMS

There has to be a first name field and a last name field to build a mailbox with auto add. The first name filed can be 63 alph numeric characters. There are restricted charactes within the field so you should avoid those. The last name field has a maximun of 40 characters. The error message you...

Mis-dial prevention does not require require a patch in release 5.0 and above. Below is part of the documentation for 5.0 on ESA out of the What's New 5.0 NTP: • Support for the use of Route List Indexes (RLIs) is introduced, whichallows ESA to identify alternate routing for emergency calls, in...

Is SRG end point registered? Are the routing entries configured on the SRG endpoint?

If the MIRAN route is set for broadcast each TN (channel) would have a minimum of 4 connections and a maximum of 48 connections. So if you have an 8 port card and channel 7 was administration there would be 7 channels available for RAN so the maximum number of calls would be 7 times 48 calls per...

The existing configuration is ATT NI1 custom (ESS5) I would guess the new PRI is NI2 standard. Verify with your vendor what the correct D channel configuration should be. If it is NI2 standard you will need to out the B channels,route and D channel and rebuild. Most local service is set up in...

You do not need the patch in release 5.5 as misdial prevention is part of the ESA block in that release. You get 9911 to be considered ESA call the RLI for the 911 has to have LTERM set to yes.

An overflow DN will only work with calls that are in the attendant queue. If the call is ringing on a loop key the call will not overflow. The following in an excerpt from the NTP on when AOP will not reroute: Calls will not be rerouted to the Attendant Overflow Position DN when • Calls are on...

Put all the IP phones for the SRG in their own zone. Once that is done build the ESA ERL zone to route using the to the SRG trunks across your virtual trunks. The NTP for SRG has a section for ESA routing that will step you through the configuration. The NTP is NN43001-307

Save your file as a CSV. You also need to make sure that the columns do not contain special characters and there are no spaces before the first or last name. Once you import the file it does not make any difference what order the columns are in because you use the drop down boxes above each...

How are your IVR ports configured? The CLID may be getting lost through the ports. If they are analog stations they may need AST across an AML or CLASS software to pass the CLID.

in LD 117 PRT NTP If your NTP is running in background mode. You will to disable the background STOP NTP BACKGROUND Then DIS NTP Once NTP is disabled you can change the time in LD 2

The 3900 series telephones have a caller ID log and a redial list. The 3904 set also has a 100 number personal directory. All the common features use the soft keys so you can get more line keys on a 3900 series set. On the 3904 you have 12 programmable keys in addition to the soft key features...

You can view the unused cards in any loop. Go to LD 20 enter LUC and the loop number. once you know the next unused card start building

The Nortel has to have package 175 NMS for message lights to work. Do you have that package?

I beleive the difference is LOST is a network failure. The definition of UREG is below: UNREG The ACF call is UNREGISTERED (UNREG). This occurs when both parties go offline. This state is always monitored by the 10-minute ACF timer. The call is released if the Call Server ACF timer expires. You...

If your user normally hunts to voice on busy then you can put a MSB (make set busy key on his phone). If he wants to forward to his cell phone then he would use the forward key. If he wants the call to go to voice mail then he could activate the make set busy key.

If you have ACD package D and in LD 17 PARM DCUS is set to 1 then you need to build a ADS block. If you are not using ACD D then in LD 17 PARM set DCUS to 0 and you can build a a schedule block. If you build a new schedule block or ADS block in LD 23 all ACD agents will be logged out. So if you...

Go to LD 15 under FTR and at DGRG prompt set up the maximun number of dial intercom groups for the PBX. The default is 0 intercom groups. Once you have that number you should be able to add the DIG to the key on the set.