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A long time client with a 16 year old Magix with Merlin Messaging 2.5 had the product fail. Hard drive. Ordered a replacement messaging card inserted the 2 port PC Card and everything programmed up fine except the dial out zero option. There are three settings in the TouchTone commeads under...

If you are setting a user to forward offsite make sure that you assign an extension to the user as well. I used an analog extension then remote forwarding worked for the user i created.

are you ending the external call string with a # ? did you check any caveats on Rel 3.xx ? The highest you can go with 403 is a 3.xxx did you enable trunk to trunk transfer? are all trunks in the same group and that extension has permissions to access and dial out? Have you run monitor to watch...

You call roll back to the previous 4 dot version or move ahead to the new December release. That should work. We had the same issue.... with 4.0.18 vmpro tmsiguy

Hello bas1234!! Thanks for the post.... I tried it, restarted the vmpro services and it didn;t work.... I am installing the 4.0.27 version as mentioned by another user.... What was the edit tryingto address... by the way our default key data was at 55 not 600. 4.0.18 tmsiguy bas1234...

Thanks Paul. That was it. Man. We upgraded our IPO and it stopped working. I believe that the field was erased on the upgrade. Thanks again.

Well I am wondering if SSA might give you additional info. Monitor will capture real and historical and SSA will give you alarms and real time call flow which can be hard to pick out with monitor.

I cannot get the vmpro pc to send emails from the users mailbox options settings. The user has the option to copy the message to his email address, the vmpro was enabled for smtp. we have the correct smtp server settings in the control panel of Windows and in the general preferences of vmpro...

Does anyone know what I might be missing on this ARS short code built on a 4.0 (5) SOE that has an SCN (route 10) to the PRi on a 406V2 4.0(5)? The goal is to call a long distance number from a cordless analog phone and have the short code either insert the code at the end of the dial string...

I have the exact same issue with a 5620 sw ip on a vpn link back to the ipoffice 4.05. A 5610 sw ip worked fine in the same environment. The problem is most likely the router(s). The one the client in my case has a tz70 sonic wall. There is a known issue with that router. And probably others...

Good Morning! read your post ..."I have had for the last few releases the same problem with a 5410 digital set on a Small Office Edition. It doesn't seem to show up when on a call, but the analog and other digital (44xx) and IP set (4620) do. Weird. Dphoneguy24" I have the same ( i mean...

If not solved yet.... ENSURE the carrier is not a voip provider....had another one today....Some cannot send or do not send forward disconnect or reversal to indicate distant caller has hung up....IPOFFICE will stay on for some time. That is NOT an IPOFFICE problem... tmsiguy....