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As I look at the logs it appears the error has been happening since long before I inherited taking care of it. I was able to solve a different issue that lead me to this error so I think I'll leave it alone for now. I only need to keep this system going for a little while until it is replaced...

Thanks boycey9! Yes, it is old, just need to keep it going a couple more months until the system is replaced. I had missed adding the agents to the Agent group in CCM => YourSite => Configuration => Configuration Menu => Agent group => Members

Sorry for the lack of info: Contact Center Management = Enterprise Edition Ver. 5.3 SP1 3300 ICP = Active Software Version: 8.0.9.20 Let me know if you need other versions. Thanks!

Sorry for the lack of info: Contact Center Management = Enterprise Edition Ver. 5.3 SP1 3300 ICP = Active Software Version: 8.0.9.20 Let me know if you need other versions. Thanks!

I removed one agent and added two more in the 3300 ICP. They are showing up correctly in the "Time-Agent by State" display, but not in the "Queue Now" display when you drill down. Did I miss a step somewhere? How do you determine who is in the groups? They are configured in the ACD Skillsets...

I am seeing this error in the Contact Center Management=> Tools=> Administrative Reports. Warnings: Media server 1 skipped - Unable to connect to the remote server. Errors: 3300ICP Synchronization and Validation did not complete due to the following reason(s): Cannot perform synchronization, no...

Holding the 7 key while booting and deleting the teleworker config worked like a charm. I did know how to remove the teleworker license assigned the phone, but thanks anyway kwbMitel.

I have two phones that I need to remove the Teleworker from so I can assign the teleworker licenses to different phones. When I take the license away from the phone, it prompts "TW License Required - Contact TW Admin". What has to happen at the phone set so it understands that it is not a...

After further testing it is working correctly for the teleworker phones now. I believe they were coming off non-ACD path calls and didn't realize it. Thanks all for the help!

The users say this is happening when hanging up from an incoming ACD call, but I will do a test with them to be sure that is the case. Other users in the same ACD group say they do get the work time delay. The users complaining are using phones configured with teleworker. Would this affect...

I have some users that do not get a delay after ending an ACD call before being presented a new call. The "work time" is set to 20 in the COS that all the ACD users use. I'm new to Mitel phones - Is there anything that needs to be done to the phone sets or other settings that would affect this...