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  1. Dallarosa

    Change 911 dial to remote workers due inaccurate location

    Hello again. When remote workers dial 911 from the work phone which uses the work VPN and Avaya IX Workplace, the 911 call is showing their on-site location and not their actual home location. Is there a way where we can restrict they dial 911 with the work phone (so they can use their own...
  2. Dallarosa

    Stop auto recording when transferring a call.

    Hello again. We have some extensions configured with auto recording in the Security Department, is it possible to stop the call recording after the call is transferred to another extension? We have the "call being recorded warning" OFF per request of another department. Or is there a doable...
  3. Dallarosa

    Chronicall emergency pop ups not showing in agent desktop.

    @TouchToneTommy I have everything you said configured and the selected agents still don't get the emergency notifications on the desktop, only via email. I did contact Xima as @Teletechman suggested, they said everything looked solid and the only thing they could think of is that our Chronicall...
  4. Dallarosa

    Chronicall emergency pop ups not showing in agent desktop.

    Hello all. I'm newbie with Chronicall and I have been trying to configure the emergency calls to show up in an agent desktop. We added an extension as a emergency number and when dialed the agent does receive the email alert but the desktop notification never shows up. I followed the...

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