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We have a dedicated box where we have both IP Office Admin Lite and Avaya IP Office Voicemail Pro Client running. We monitor the uptime of this box and I've seen in blip twice in the last two days. It isn't rebooting but it's losing connectivity enough to trigger the monitoring (basically a...

The office I used to work in was closed a few years ago and the administrator of our IP Office system was moved to someone else. I've been tasked with checking for log4j vulnerabilities but none of the passwords we have on file are working for the One-X portal Administrator login. I can get...

Gotcha. I ended up uploading everything from the zip file and the upgrade took.

I've downloaded the 96x1-IPT-H323-R6_8_2_02-061319.zip file from avaya and extracted the contents. Can I just upload the new S9608_11HALBR6_8_2_02_V474.tar file to my SD card (That's where my system pulls from) or do I need to update the entire contents of the extracted zip file?

How can I tell what service pack I have installed? I can see the IP Office version 10.1.0.0.0 build 237 but how can I check which service pack I have installed?

I have another IP Office that is sending SMDR data without issue to the same server. We aren't using the public IP for anything that I can recall. Unless it had our external IP for OneX at one point. We use the avaya communicator for web chrome extension to give our users a click to dial...

I'm not sure when this started but I have an Invalid IP Address warning on one of my IP Offices (10.1.0.0.0 build 237). It's flagging on the Public IP Address field on LAN1's Network Topology tab which is set to all zeros. This has always been set to all zeros and I've never seen this warning...

I think I know the answer to this question. I was once told you need an endpoint license for every handset that connects to an IP Office. Do you need an endpoint license for an analog line being used for fax?

I don't recall where I read this but can't seem to find it anymore so I thought I'd post it here. The other threads I've read here talk about routing 911 calls through voicemail pro in order to get notifications when 911 is dialed, which to most is bad practice. This process requires a reboot...

Thank you for the article Demce0501. That's what I was looking for.

I can't seem to find a concrete answer to this question. Can on premise Skype For Business 2015 be integrated with Avaya IP Office R10? I know the Office 365 version can and I've found info on that.

I'm not sure what changed from yesterday to today but the phone connects just fine now. Once I manually entered the call server IP I was able to login with the user's extension. Thanks everyone!!

Thanks for the doc teletechman. However, it doesn't cover adding the keep-alive to the phone portion. Our VPN is already up and running.

Getting an error on the ASA "Keep-alives configured on but peer does not support keep-alives (type = none)". Trying to figure out how to enable keep alives on the 9611g.

I figured out what I was missing. I needed to have it set to PSK with Xauth, now I can see it hit the firewall but it just keeps starting the VPN connection over and over again.

I'm trying to setup an Avaya 9611g to connect to my network via our VPN. It keeps failing at exchanging keys with IKE Phase 1 no response. I've tried all sorts of different settings on the phone but nothing seems to be working. Our firewall is a Cisco ASA 5510 with Xauth enabled. I'm not...

Just wanted to post that everything is up and running now. The cert comment from janni78 was crucial for me along with making sure my DNS names were correct according to the word doc in this Avaya support article. https://support.avaya.com/ext/index?page=content&id=SOLN271667 Thanks for all...

Turns out I didn't have to regenerate the certificate. Everything was working this morning, I think I just needed to have a little bit more patience.

This just dawned on me... It regenerated a certificate when I changed the name. When I look at the certificates from within manager it still shows my wildcard cert as the one that's set. I'm going to regenerate another certificate from there after hours tonight to see if that clears things up.

We're running an IP Office R10 (500v2) with a separate virtual linux based app server (10.1.1.1). I was following the word doc linked in this article (https://support.avaya.com/ext/index?page=content&id=SOLN271667) trying to figure out why Avaya Communicator is failing to connect. I changed...