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It's. an aacc 6.2 SP5 HA what software version and patch level are you on????

Hi I believe avaya have issued a patch for this issue check the espl Techfalcon

You will need to create and use a call variable this will resolve the issue you will be able to assign the OCD to the call var then route on the value within the call var If you route to hunt group the call is no longer in the cc6 and therfore will show as a terminated call on your reports...

Hi I have installed SU8 all went well and the site have not noticed or raised any issues Hope this helps SCCSMAN

Hi The latest is June 24th you will however need to talk to Avaya/Nortel to recieve this SCCSMAN

Hi Milesprower Thats fantastic so to confirm that as long as the services are up and running thats it and i do not have to create the agent. I take it the set up is all completed the Genesys side Thanks again you have really helped sccsman

Hi As a installation and support engineer i can say that not only is this the cheapest option it is also the best i have seen many times where the replication server locks up the data base on the live and standy by server. hope this helps sccsman

Hi What Rls of SCCS are you using or is this a CC6 sccsman

I have been given the task of integrating a CC6 to Genesys. I only have to complete the CC6 task however as i have never done or seen this done before i am lost and could do with some help from a kind guru out there. I have been told that the CC6 config is very small (i know i need one...

Reboot the server let me know if this works Kind Regards I

Hi You should find that the data dictionary is part of the help guides of the help menu and therefore you download these with out any external help needed I hope this helps I

Hi have a look at the internet setting for the pc as shown in the install guide of the NTP's The internet settings can stop the real time displays being shown I hope this helps let me know if you need further help Kind Regards I

this cannot be done sorry

Check that the keycode has not be lost i have seen this issue before

Thanks that would work using a SCCS however this is a CC6 server and therefore there is no Voice Prompt Editor So what do i need to do with a CC6 server ??

if my memory serves me right this is due to the sql server service not being started try manually starting the sql service and try to run the setup config util again SCCSMAN

can anyone help me please oe even could they please specify the steps that i need to take to configure the callpilot and CC6 so that i can use the open vioce session in my script am i right with the below or is there anything missing 1 IVR_ACD_DN & acquire 2 Access Ports Config & acquire 3...

can anyone help could they plesase specify the steps that need to be take to configure the callpilot and CC6 so that i can use the open vioce session in my script am i right with the below or is there anything missing 1 IVR_ACD_DN & acquire 2 Access Ports Config & acquire 3 IVR_ACD_DN =...

hi I found the networking and planning guides good for this. however you do not have to remove the elan this is still supported in CC6 sccsman

hi I found the networking and planning guides good for this. however you do not have to remove the elan this is still supported in CC6 sccsman