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didnt do it, i was short on time, had to get back to production. will test it later. i was wandering if tsp 6.1 will work with ccm4.1 since 4.1 is my production at the moment.

That error appear when something is trying to catch your old ip address with no luck.

Hi nt. I have installed Cisco CUCM System version: 6.1.3.1000-16, and tried to connect it with nicecls, but had no success. My guess it that cisco tapi isn't compatible with new CCM6 and perhaps it has to be upgraded. Plz take a look at logs. Tapi stream has errors, here is log...

I have 30+ agents, and there is double recorded conversation only when agent calls another agent. My space is around 500mb every day, and backup is on Ibm TSM. To lower the space, try to compress the backup data.

There was 1 time a day backup before, this (2hrs) is only a try to see if it will change number of sessions. What do you suggest to lower it or put it on once a day? Average no. of calls are 900-1100 per day, with 1500-2000 minutes of call duration. I have only one group that has 32 agents. SC...

Task is set to run every 2 hrs. Retention period under niceSC administrator is not checked (the greyed numbers are 365). I don't understand the question, you mean groups on tsm server or niceSC? If you mean on niceSC, this is only one task to do every 2hrs. Also it is good to mention, the tsm...

ok, what do you suggest, where i can find this sp5 and could it be rolled back? also what do you think will it work ok with rest of the servers ( cls and logger ). how to see what version they have. tnx.

version SC: Storage Center Version 8.90.4.38 It was auto/auto, i set it on 100/full.

Here is storagecenterlog.log http://web.vip.hr/frxone.vip/nice-log-SC.txt

Your attach don't work. I have done that change a year ago, and it was passed with no problems.

O, that is good news. Didn't know that, since last time a tech supp from nice connected to our StorageCenter, he downgraded TSM client to 5.3.00 - wich i don't know why. Maybe we have an old version of 8.9. Yes there is logg on SC, i could post a part of it for you to see.

Hi all, we have nicestorage server (v8.9) who is doing backup via tsm api. client is limited to TSM-Client (API) 5.3.0.0 (nice doesn't support higher rel.), and server is TSM Server 5.4.3.0 AIX 5.3. problem is with high number of session left on TSM server(around 60) after backup finishes.

Hi all, we have nicestorage server who is doing backup via tsm api. client is limited to TSM-Client (API) 5.3.0.0 (nice doesn't support higher rel.), and server is TSM Server 5.4.3.0 AIX 5.3. problem is with high number of session left on hook (around 60) after backup finishes. how can we...

no i span vlan, and i found what is causing this errors. thing is with codec, so when there are a lot of calls transcoder (g729-g711) dont work well, so i put all recording phones to g711 codec, and it works perfect.

hi nicetechie, i restarted logger, and now is better ( no e121401 and exp008). there are only this E121701 error left every 10-15 calls. thing is i realised that it mostly appears with internal calls. can you explain what to expect in wireshark sniff? i see there normal rtp conversation. bye f.

Ok, i have update and one question. I removed this 30 phones from voice vlan into separate vlan and make switches span only this network to logger. So network is now clear from rest of voice traffic. But i have no luck, there is again error calls with E121701. Also today trend micro antivirus...

tnx nicetechie!

Hi, i'm using cisco voip and passive sniff. phones talk with mgcp. i have checked that there is a lot of traffic on voice network that doesn't have to be recorded. maybe that is why some of calls in rush hour are droped. i was thinking in separating vlan with recorded phones.

Hi, I am getting this E121702 error code in query status window. When you try to play a call it cannot be played since its not on the disk screen appears. tnx. F.

Hi all, We currently have Cisco CCM 4.1 with Nice 8.9 system. Our plan is to move to CCM6.1 or 7 in the near future. My question is it a must to upgrade Nice to Perform or could we stay on this 8.9 system. Also what could happen to "old" calls. We backup calls on Ibm TSM. tnx.