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Yeh, we may go down that route but i am quite comfortable using the manager so was hoping this is something i could fix myself. Thanks

We have an IP500 V2 with a couple of BRI’s, BT put it in a year ago last November and it just so happens that in November ( i.e. 1 year after install ) it has developed a fault that are not willing to look at as we don’t have a maintenance agreement which is fair enough but they won't even allow...

Thanks for the reply, not really what i wanted to hear but kind of knew it was the answer. Is there anyway around acheiving what we want to do without Vlans. Reason why we have always tried to avoid them is due to people patching in ports not aware of the Vlan's on the switches and then...

Sorry, this just popped into my mind. How will the phones know which server to obtain the DHCP address from when they boot up? i.e. whats to stop them getting an IP address from the Windows server rather than the Avaya. We have two server rooms connected by Fibre. Each Server room has a bank...

Thats great, thanks for confirming that. Allways better to hear it from someone else for peace of mind. Cheers

Hi, We have an Avaya IP phone system running on the same network as a Windows 2008 AD. Due to running out of IP addresses we are looking to move the Avaya system onto a different Subnet but still be able to comminicate with the main Windows subnet.. What i'm not sure about is if we keep the...

Hi, We have an Avaya IP phone system running on the same network as a Windows 2008 AD. Due to running out of IP addresses we are looking to move the Avaya system onto a different Subnet but still be able to comminicate with the main Windows subnet.. What i'm not sure about is if we keep the...

Thanks for the reply, do you know if the 2010 handsets will also work ? Thanks

Hi, Can anyone tell me if an IP400 DS30 will work with a IP500. We just want to expand the number of handsets we can use and we have been offered the DS30 for free. We will be using some 5410 handsets with the DS 30 but also have some spare 2010's and we do not know if they are compatible...

Big70, Thanks for your help. Can you confirm the shortcode settings for me please as i have tried it and it's not working. Is it 0( as in zero ) followed by N or O ( for orange ) followed by N. Also not sure if this matters but we use 9 for an outside line, i have tried setting the short code...

Hi, Not sure if this is possible but we run several departments and would like each department to be able to send a different Caller ID when making outgoing calls, i.e. Sales, Technical, Admin etc all to each send a different number when they make a call so if a customer redials the it, it goes...

Hi, Not sure if this is a common problem or a configuration one. We have an IP Office 406 V1 Firmware 3.1 & Voicemail Lite with 5410 Terminals. Basically when we make an external call that is busy the system just drops to call with no engaged tone or anything. Majority of our users are asking...

Sorry just realised there is a typo in my original post. The system is a 406 V2 NOT a 206 and it's running OS version 3.1. Cheers

Hi, I am having trouble with my Avaya IP 206 system displaying Caller ID. I have 3 ISDN 2e channels with a set of DDI numbers. When a customer calls via the main line number attached to the ISDN channels caller ID is displayed, however when someone rings a DDI line the caller ID is not...

I think you will find that i already said it wasn't on the admin CD. But thanks for the help with pointing me in the direction of Avaya's website....never thought of looking there...!!...not the most helpfull of sites...eh..! Found the link from some other members....just for future reference...

Hi, Can anyone let me know where to download Voice Mail Pro from please. I have a copy of the Admin tools on CD but it only seems to contain Voice Mail Lite. Thanks....PIgsfoot

Hi, We have an IP 406 V1 system running 3.1 software We are using Avaya 2402 handsets which seem to be working fine. The system is setup with 3 Inbound call routes, one for Company 1, another for Company 2 and another for a Helpdesk. As the handsets have a two line LED display which as...

Thats Great Thanks Matt, all sorted.. Cheers....Rod

Thanks for such a fast responce Matt, I am presuming i add the shortcode to the Line settings. I think i have added them as suggested to all 4 Lines but it's still not working. We do use 9 for an making an outside call. ShortCode - 9N Telephone Number - .S01455636310 Line Group - 0 Feature -...

Hi, When anyone of our extensions with an assigned DDI makes an outgoing call the number displayed at the recipient end is the DDI one. Is it possible to change this so any extension that dials out only displays our main telephone number or our ISDN number and not the DDI's. The system we are...