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They gave you an upgrade serial key for a product that's no longer in support?!? That's impressive !!

If the serial key you have on your application CD is NOT the one given to you by nice12345 above then you are using the Media Library software illegally as this is not the license key that came with your purchase. In other words, yes it is an illegal way for you to use this serial key!!

What I meant was that if the hardware is old (very likely as the current o/s is NT4 and the logger is 8.5) then it may not be capable of running more recent Nicelog versions as well as probably not capable of running XP

If your logger is running NT4 then I would suspect the hardware is not capable of running XP anyway let alone putting some Nicelog software on top?

Also, the logger deletes calls in 1 scenario only, that is FIFO. Calls are not kept on the logger for a specified period of time and are deleted only when the call storage area is full. This deletion takes place regardless of archiving status on the logger and is dependent on the logger being...

If the call was deleted by the logger by its normal FIFO process then recovering the audio that was deleted from the unformatted partition will do nothing for you via normal playback methods as there will be no entry in the loggers audio database that corresponds to it. You could use some 3rd...