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I am trying to troubeshoot an EMMC quality issue, and not sure where to start. The system was working perfectly, up util at least the end of July, when the PKI certs were updated. Since then, we have been having intermittent issues with the EMMC system dropping some calls, cutting audio out of...

I'm a bit new to the SIP game, looking for some help. A few questions- We are on an S8500, not S8500B. on CM 3.1.5 From what I can see Microsoft has tested Lync integration with a SES server on CM 4 or above. I assume that we would have to upgrade our main S8500, so that we can have CM 4 or...

I see what you mean, CarGoSki, though when I said "conference phone" I was referring to a Polycom speaker phone/conference phone. Thanks though :)

the other cards don't have any more analog lines.. they're all digital lines. In the system, in the 'line' section, there are 4 analog lines, and the one PRI.

what do the analog trunk ports get used for? they're empty

downside is that there are 2 fax machines in the office, both are using the analog ports... so I may be out of luck? ... the two analog ports are in the middle of another card with other ports, assuming this is the combo card you speak of

Right. That is what I expected, but there seems to be only 2 "Phone" labeled ports on the unit... which says that there are only 2 analog ports... when i thought there should be 4

That doesn't really help.... the port in the room is set up as digital line, and I need it to be analog...

We have a new office, and the installer did not set up/configure an analog line for our conference phone. I'm used to Communication Manager, so I'm a little lost in trying to configure the system for the analog conference phone, and I was also having trouble finding documentation... can anyone...

Yep, it is indeed an Avaya contract... So it would appear that I don't have to use the business partner for anything if I don't want to...?

I'm pretty confident that it's an Avaya contract... I have the Avaya Channel Service Agreement Order Form in front of me, as well as the Avaya Labeled Terms and Conditions documents. Further proof? The sales rep for the Business Partner we use notified us about the PKI Certificate Updates...

We have an avaya maintenance contract, sold through an avaya business partner. We are having some difficulties with the business partner and are wondering if we can take our maintenance agreement to another business partner?

...well this is not good. Just got off of the phone with Avaya. our version of CM (3.01) is not remotely upgradeable. they have to send a technician out to upgrade it... now why did my business partner not do this?? We have full coverage support, so.... ARGH!!!!!

I think you may be right. I don't think the CM got it's update, as the server cert said it was good through 2018, but that may not have been the right cert.

anybody?

So on Friday, I was on the phone with Avaya support, and they installed the PKI Certificate update to my EMMC server. This is the only thing using TLS over SIP. The cert dates on the main server have an experation date in 2018. Before the PKI update, the EMMC certificate had an experation date...

Is that because of the superuser permissions required? ... I do have access to a superuser login

I guess the first one I was looking at (from that link specifically) was the EMMC server... it links to a PCN, but that PCN instruction set starts out by advising to Upload the patch to the bridge in any directory... no instructions on how to do so, and I cannot find the update file on...

Is there a step by step guide or anything for updating the PKI certificates? I have an S8500, S8300 LSP, and an EMMC server that need the updates, and I can't find good instructions on how to upload the files, etc. I can't even find the updates to download for the EMMC! any help? preffer not...

...and to further explain, the VDNs that feed the vectors are queue'd to the Skill groups, for all 5 skills, which as you suggest would then be handled by the agent's login ID's even though the Skills are set to UCD-MIA. There is a hunt group for the call center, also, but that's not set to ACD...