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Upgrade CCMA 6.0 to AACCMA 6.0 : not all data imported
The solution was found : we migrate to another server and we delete/create the CCMS server link on CCMA instead of edit only the properties to change the name/IP of CCMS. If we delete/create the data are no more "link" on CCMA.- drossg1
- Post #2
- Forum: Nortel: Symposium call center solutions
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Upgrade CCMA 6.0 to AACCMA 6.0 : not all data imported
We migrate a CCMA 6.0 SU_08 lineup to AACCMA 6.0 SP2 The following data are not imported : - no agents, skillsets, applications in partitions, but partitions were imported but empty - no RTD private reports - no private historical report - no schedule - User right access class empty, access...- drossg1
- Thread
- Replies: 1
- Forum: Nortel: Symposium call center solutions
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CCT Intrinsic in CCAD
Hi, Yes it must be possible to start an application when a call arrive on CCAD like in the NTP. I test it in AACC6 (same config and feature as in CC7) but have no success. I open a case by Nortel/Avaya and the answer is : "only supported in SIP". The NTP will be modified. My test was in an AML...- drossg1
- Post #2
- Forum: Nortel: Symposium call center solutions
