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  1. DmitrijSilov

    Incoming number for abandoned call-center calls

    Johny3937 - thanks. This is info I gathered on my question: FROM AVAYA ENGINEER Tosif Shaikh: You can get it in Historical Reports -> Other report -> Call record report You: does this work for abandoned calls also? Tosif Shaikh: yes Tosif Shaikh: For aban, disposition field will have...
  2. DmitrijSilov

    Incoming number for abandoned call-center calls

    BIS , thank you. I've also found another thread on similar topic http://www.iaug.org/p/fo/et/thread=15031
  3. DmitrijSilov

    Incoming number for abandoned call-center calls

    Johnny3937, was it showing number of caller?
  4. DmitrijSilov

    Incoming number for abandoned call-center calls

    Hello, can anyone please advice on Avaya or 3rd party product which provides details: incoming number for abandoned call-center calls (so that supervisor sees who to call back) So we need to link somehow CDR with call-center reporting. We are planning to use CMS for call-center reporting, but...
  5. DmitrijSilov

    Avaya Definity Wireless DECT software needed

    I've got the software already - DECT MGR 3.1.1 (D) . Thanks to Daniel J.
  6. DmitrijSilov

    Avaya Definity Wireless DECT software needed

    Hello, one of our customer has very old Avaya Definity Wireless DECT system which needs to be managed (DECT station move/add/change/delete). However software is not available in Internet. Maybe someone has it and can share? Please let me know to dmitrij.silov@benco.lt or here. Thanks in advance!

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