Search results for query: *

Not sure but I moved it to a different computer (even though the updates were completely done on it) and it works perfectly as before. I think the Windows update didn’t complete properly. We have decided to reinstall windows from scratch on the original PC because there were other components...

I connected my serial cable to the port and typed in the command but it gave me an error message. I also tried defaulting the settings using Manager. It required me to input new passwords at that time which I did. I used that password for the VM Pro client running on the laptop that is...

I agree that changing anything on the phone system would be futile but I looked at those anyway. ha! The Windows firewall is off (and has been) and I've even temporarily turned off Windows Defender's anti-virus. There is no other anti-virus running. I stopped and started VM Pro services a...

No, they do not

I have a system that was working fine until yesterday's Windows update. The error log on VM Pro says: START_LOCK - Calling thread does not own OS_CRITICAL_SECTION Services have been stopped and restarted. I've tried resetting security settings to default using Manager and then entering new...

I will check but the licenses do show up correctly on the system which is currently a release 9.1. The good news is that I have been out of town on a short vacation the past couple of days so I will check on everything Monday.

If I remember correctly, I did try to upgrade from 9.1 to 10.1 and I also tried removing the card and re-creating it to 10.1 after it was in 9.1 if I recall without any luck. (however, I’ve tried so many things that I’m sort of losing track of everything I have done. Ha!) What is the command...

Because it's got to go out quickly, I've simply downgraded the system to 9.1 so that I can get the system into IP Office Standard mode and it's working. I'm still not sure why 10.1 wouldn't work and it's frustrating because I definitely have those licenses according to the PLDS site. I'll...

I have done around 200 IP Office installations but I've run across an odd one. It's a 10.1 IPO500v2. The first thing I did was to format using MuLaw and recreate my SD card with 10.1 and not as a Partner or any of the incorrect choices. I'm using the latest available version from the Avaya...

Duh... At some point in the upgrade process it seems that the mode defaulted to IP Office mode so I switched it back to Intuity and all is right in the world again. Thanks!

But it is running in Intuity Mode.

I have an installation that has been in place and working for a few years. They were upgraded to R8.1 a little over a year ago. Recently pressing 1 when a mailbox answers the call does not skip the greeting but repeats it instead. I'm not sure exactly when it stopped working (the customer...

Thank you for all of your suggestions. The debug thing will definitely be helpful in the future. I don't know why but I started it for about the 50th time and this time it started loading the software. I have no idea but I'm not going to complain. I'm putting it back together and heading...

Well, this doesn't appear to have any software loaded on it either so the above commands didn't do anything. I'm right back where I was -- a box that I can't seem to load the base software onto. I'm back at my original unit because it at least gives me the repeating error messages like it is...

The firewall is off and I'm using Manager as my TFTP server. I think I may try to use another ip500 but it doesn't seem to have the default IP addresses in it. I'm using Hyperterm and can watch it start to load. Can I use it to determine the IP address of the system? The EthPhyId is 0x0143BC30.

I've got a system that has been randomly rebooting so I decided to load the software via DTE commands. I've done this many times before but this time I'm getting a message that says "TFTP Load Aborted (0x00000005)" I have a bootp record with the proper MAC address and I also have it pointed to...

I did put them in service. That is why they showed "idle" temporarily while being reset. I can put the statement in the no user setting to see if that helps. The real issue is that they don't ever stay in service. Neither in-bound nor out-bound calls work. I have been able to place a few...

Yes, the CSU is enabled and I did try changing the switch type to every possibility that was offered. (4ESS, 5ESS, NI2, DMS10) The only one that looked like it might work was NI2 but still no calls could be made. Since I wrote the original post I have also downgraded the software from R9.0 to...

Customer has had an IP Office 406 running 4.2 software for years and they decided to upgrade to IP500v2 running R9.0 software. They are in a remote area and have a Verizon PRI. The old config shows the switch type as "5ESS". The central office is a DMS10. (The only way it would work on the...

Thanks for the responses. I was aware of the need for endpoint licenses so was trying to avoid that if possible. I have other customers running SCN with R7 at most sites and R5 at sites that will only accept that release and it works fine. My major concern was making sure that the 9611 sets...