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Ah, this could be the problem - I don't have that setting. Under Configuration > Applications, I only have 'Voice Messaging/Call Centre' and 'LAN CTE'. I take it our BCM must be running older software?

Hello all, thanks for the responses. Here are my answers: morenot - yes that is currently selected (Telephony/Global Settings/Feature Settings: On hold:MUSIC) seryozha - I'm connecting through 3.5 (tried a mono and stereo lead) telcodog - yes, I am calling in with a mobile phone, getting...

Following the advice on this earlier thread :http://www.tek-tips.com/viewthread.cfm?qid=1556550 I have finally got a Nano connected to the BCM50 to use as a on hold player. It is playing our 'on-hold' music on repeat, however, I can't hear anything when on hold. Anyone know why this might be...

Hi Kevin, Need something that runs off power adapter though or it'll cost a fortune in batteries! Suppose I could get a mains charger into the ipod nano though.... Mmmmm....

A recent power surge took out our existing music on hold player (DPX 23B). It was a standard MP3 player. We have now installed suitable surge protectors and need to buy a new Music On Hold player. Anyone have any recommendations? I was shocked to see the prices are in the £100-200 range for...

SupportDude - thanks - that has worked a treat. All seems to be working exactly as needed. Thanks to everyone else for contributing and helping me get a solution with this also.

SupportDude - OK, there are two lines under AA >> lines Administration, they are 125 and 144. I've attached two screen grabs here of how each is set up. If you could advise what I need to change...?

Hi, Curlycord, I've just tried to follow your instructions but I don't seem to have a 'services' menu. I have a 'scheduled services' which is under 'Telephony'. Where should I be looking? In answer to the earlier questions, during office hours (e.g. when someone has remembered to do the...

Hi Curly, I did that and it displays '343'. However, when I enter '343' into the 'Extra Dial Set' box for Night Service, it still sends calls to the 201 voicemail. Any idea why this might be? Thanks.

Our phone system is a BCM50 1.00.2.04.j and the company that used to set up these things for us is no more... Apologies therefore is some of my terminology is a little off or this is all a little basic. Hope someone can help... At present we have an auto-attendant that answers the calls and...