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Thank you Paterson for the constructive feedback and possible solution to my issue. I understand your response and will heed your advice on my questions going forward.

Wow - Not a very warm response, but I'll take what I can get. What I'm trying to do is place an extension on three different phones (this extension will be a multicall on a not yet determined button)and then have it roll over to the main line of that phone if it's busy at that time. example...

can't seem to grasp the roll over methodolgy on the Mitel 3300 (voip). on nortar/nortel you can create a line to rollover if the first line is busy. how can I do this on the mitel? I need to have the line roll to the next line when busy.

Does anyone know why my PBX operators do not have caller id until the "answer" the call. Can this be changed?

thanks jerry. is there a way I can determine how many passwords were originally setup? This was done a few years ago and I wasn't around then.... just don't want to mess anything up... again, thanks for your help.

Can someone tell me how I change the password that I enter when dialing F68+password. The staff figured out the password and now it needs to be changed. I'm stuck! Anyone

Help! I have a Norstar system and an issue that is driving me crazy. I have a four lines and all calls (when not answered) are going to ext. 33. The calls go from line 1, to line 2, and then to line 3.. the fourth is seperate.. anyway, I want the unanswered calls to go to the prime set, which...

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norstar boy - thanks a lot. 1. recorded greeting is correct 2. made sure 157 is picking up g1 3. changed to have line 157 ring at the console.. in the past it used to show "Line 01" when an incoming call would appear at the console... now I get nothing but just the ringing.. what's...

all - i can't seem to dial the 742 prefix. i have no restricitions in the system, no fancy routes/access codes... everything default. in my installer guide it shows DN type Systems upgraded to 7.0 New 7.0 system ISDN 667-696 699-728 Portable 637-666 669-698 Hunt group 707-736 739-768 does this...

one more thing.... now when I call and I have the AA to answer line 157, it doesn't ring on the recep. phone..

was i suppose to point line 157 to her extension? if so, with the changes you've recommended, do i need to still change the answer mode in lines administration? I want it to pick up after she doesn't answer. also, regarding the GM I don't believe that was used last time... just a company...

All: Due to a power outage I lost my KSU and software card. The KSU has been replaced, but the card lost it's config and defaulted to factory. I'm in the process of reprogramming but am having a little problem with the attendant console portion. Before crash - when callers called our main...

Please disregard.... found the problem..

In the system programming does anyone know I can change all the calls coming into my site from 221 to another station. My system has reset to factory default and i'm trying to reprogram.... I don't want my calls from the PRI going to 221. Thanks

all: i replaced a few phones yesterday and a couple of them were 7310's; i replaced them with 7316's. Now when they call out their volume is REALLY low - you can barely hear them... any thoughts? i already looked at the "use set volume". thanks in advance.

problem resolved.... i'm not sure what it was, but rebooting call pilot worked.

All: Up until today I have always been able to record my mail greetings via the Call Pilot Manager web interface. In the past I would do the following: go to the mailbox or greeting click voice click either dial, play or stop Once I did that it would ring my phone and allow me to make...

Brian - thanks for the response. I can get CLID working on all stations with a DID that I have target line pointed to, but I can't get it working at the receptionist desk. all calls on the PRI that are not pointed to a target line / DID go directly to our receptionist and this is where I'm...

All: Caller ID seems to work, but only after you answer the line. You can wait until the 4th ring and still it shows "line 001". Once you pick it up the id of the caller will show. is there anything I can do to have the Caller ID show as the phone is ringing... It happens at the operator and...