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When i do "display trunk x" i see Ds1 Echo Cancellation? n I understand we need to set it to y...correct? Also i see sync is set to stratum 4. SYNCHRONIZATION SOURCE (circuit pack location) Stratum: 4 Primary: 06A09 Secondary: 06A10...

Hi, Is there a document/diagram which shows how TN circuit packs are connected to data network? I am looking to find how Medpro,IPSI,CLAN connected to data network. Medpro and IPSI have active and standby config. We see packets discarded when we status medpro boards. We have 2 S8700's...

We are on Fw 3.0 and it is on ESS. Phones freeze in our call center.

Hi, We replaced CLan's and reseated them, still problem exists. Any feed back is appreciated. Thanks.

Thanks Again, Whats the call flow ? Is it that call seizing trunk group 5 then going to vdn and then dialing vector before playing announcement ?

Thanks, It is VOIP. looking at the trace can you tell me the call flow ? and Jitter is from phone switch to IVR?

Hi, We hear static on menu greeting when users dial toll free numbers. We see Jitter and packet discards in trace and when we status medpro board but our network team says they dont see any network issue. What i am looking for is what route the call took to get to the switch to play the...

Email notification suddenly stopped working when user receive voice mail messages. It worked for 6 months. I checked wso server and all fields in notify me > automatic rule looks good including email address. any ideas? thanks.

Thanks, Why user unable to recieve messages even though he deleted some messages and mailbox has space? He should recieve messages right?

Thanks, When i go to subscriber screen i dont see option to increase limit. any idea?

thanks dufus2506, So we first identify the T1 for those Toll free numbers and then turn on echo canclelation, Am i correct? also how do we synch timing source designated?

We have user whose Voicemail is full at all time and unable to leave messages. Any ideas what needs to be done? Modular messaging 3.0 Thanks...

Users complain that menu greeting is either very loud or quiet. Also there is static when greeting is played. This occurs when they dial Toll free numbers. How do we troubleshoot or resolve the issue? Whats the first thing to check? Thanks... Cm 4.0 , S8720

We are trying to upgrade CLAN by putting file in CM. Which folder of CM the firmware file should be downloaded? it is in /var/home/ftp/hub. when we try to FTP to clan and then "put /var/home/ftp/pub/filename" getting error 553 cannot create file, permission problem. Cm 4.x s8720. please...

Thanks Aaya Tier3, So i am good and backing up all programming including dial Plan, Cor, COS, ARS,station,trunk . Am i correct? One question is, Why it is being backed up to C:\ on my http server even though i try to direct to other folder? Is it ok? And what files do we backup for Media...

Hi, I am backing up CM 5.x on daily basis to HTTP server to C:\. I am unable to direct to any other folder. Is it ok? The files i am backing is XLN,OS and security files as only these files can be backed up regularly. The question i have is when i backup these files, is it backing up the...

thanks but it is Modular messaging MAS and MSS server. Do you want me to run this from ASA in CM?

what is the procedure to clear MWI data in MM 3.0 ? thanks.

user can get "dialtone"...

i did trace TAC, i get same denial event 1190, any ideas?