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Theresa - you cannot get the number of calls returned to queue based on the skillset. It is an agent database field - mainly because it is a function of an action taken by an agent and not the skillset. (The call by call report provides all details and is very cumbersome to decipher.)Go to the...

A late addition to the above thread - in Symposium / CCM or Orchestration Designer - all releases of Symposium, when a call is controlled via AACC (Symposium), besides defining / assigning the music route that will be heard while callers are in queue, one can also script for what music route...

You do not need to OUT the ACD sets in 7442 - you could simply create the new queue, ex: 7443 then do an chg to Key 0 on each set. one thing to verify is that the sets you are trying to change are not acquired in Symposium or Call Pilot. Do not put in the position ID though or you will get a...

If by desposition code, you mean activity code, have you verified the codes are in the Configuration? Are you using a standard Symposium report or a customized one? Verify also that in Historical Reporting storage has been alloted to collect this type of data.

Note that only the skillset and the application thresholds have the short call setting, not agent. Agent Thresholds values Available Level 1 Level 2 Active Display 5 10 Break Display 5 10 Busy Display 5 10 Call Present Display 5 10 Consultation Display 5 10 Emergency Display 5 10 Idle Display...