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Hi We dont know when it first occurred as it was only spotted when we looked into another issue with surviability, which was a CLAN issue. It doesnt happen every day (or so we have been told) but it is at least 5 days aweek. The MGC 4-1 is programed to reg to the primary site and there is no...

Hi we have an SMG 2 shelf running rel 5 At approx 0810 to 0825 hrs the second shelf MGC card (4 1) will re boot its self with the msg "lost ip connection to primary call server" (which i take to mean the CS on the CS1K ?) we put in a separate cisco switch between the CLAN and the SMG to log...

Got a CP 2 that is in a mixed network of 4.5 and 5.5 call servers. we cannot get express messaging to work when using ip phones 1140/1120s that are off the 5.5 switches. its fine with anything connected to the 4.5 cs1000m switches, we only have 3900 sets on these. The external caller gets...

Might be entirely wrong with this, but we had exactly the same problem when we had problems with the Service updates and patches, just check all these are installed.

Doh! stupid me! no, seriously, no one has changed any passwords or changed anything else! it just stopped workin! where is this p/w stored? is it within cs1000? or in TM3? how can i change it? we can log on to the cs1000 normally using hyperterminal etc using the same p/w combination. it seems...

Hi Cant login via tm3.1(su4) to a cs1000E/T 4.5 s/w. I'm using the session window to get me to the command line, all other sites are 4.5 as well and they are all ok. tried adding a new site to tm but that fails as well, i get a "invalid password/user name" combination error msg. Any ideas?

Cheers guys, that did the trick!

A reception phone has no outside access, but needs to ring another phone which has a fwd to a mobile number. Due to the reception ncos, this does not work, we get NU. How can i get round this? i dont want the reception phone to be able to dial the mobile number direct.

i'm getting these errors on both isdn30 ccts, ive force down loaded the msdl, but prob still occurs. non servicing effecting. any suggestion? system is opt 61 running rel 4.5, 2 separate PRI cards.

Thought we had this sorted but we were wrong! Callpilot is 2.02 with SU5 installed. Callpilot manager is the latest pep from nortel, and that is installed on the client pc as well, which is running 2003 server OS. We get all the right system log messages and can see data from CP, in...

Hi Yes they are, but we have resolved this problem, it was a hardware problem on the cp reporter server. thanks anyway

Hi Have had a load of problems setting this up. it did work fine for 2 days and then stopped, for no apparent reason. We have Callpilot 2.2 and have SU5 installed and the latest pep for Reporter. When installed, we cannot generate reports, they are all blank. also we get "lost connection to...

Agree with above, had very similar issues, just make sure you have the right version of java as per install cd, we found it would not work with anything else.

Cheers for that, all working now!

Hi Trying to get internal call detailing across a 4 node itg network, all switches are 4.5. have set cls ICDA on all phones, and we get the internal calls to show on tty 4. but the call logger does not show calls made across the network. when i print out the itg routes, cdr=NO but when i go to...