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  1. JIMvoice

    I have a witness server that we are accessing from multiple machines u

    In your client PC, pls add the viewer host name and IP address in your client PC hosts file
  2. JIMvoice

    How to ignore detected audio less than 2 secs long.

    8 seconds is the minimum when use G.729 compression, PCM compression allow 3 seocnds setup in Nice admin> logger>setup>...
  3. JIMvoice

    Nortel Contact Recorder can't record new call suddenly

    Hi: If anybody know under what situation, the NCR suddenly can't record call and no alarm in the alarm log. Nortel CCM still can send all call events to NCR except start and stop recording signal (NCR version 6.0.1). There is nothing change in the PABX and NCR for this DN before the problem...
  4. JIMvoice

    Change of IP address for NICE CMAPI logger

    delete mascmap.ext in NTlogger\config folder and restart logger will do.
  5. JIMvoice

    Unable to transfer or make conference calls with NICE system

    1. Do you have two CMAPI loggers to record same extn? using CMAPI SO or CMAPISCC or Total SO ? 2. It may exceed the maxi 6 parties of avaya during you make exfer or conference; if single CMAPI logger, no supervisor use silent monitor the extn, it should not exceed it, pls check. 4. Avaya 4.x...

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