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Thank you, that really helps. Natalie

Hi, Would anyone know the answer to this question regarding CMS reporting. Its a standard report on CMs called Agent summary daily. For some agents the figures are working out but for others the following is happening: Total ACW TIME for agent is 562 secs Total ACD calls is 5 562 secs...

Thank you very much Sean for you effort with this for me. I'll have a go at it now and hopefully I'll have a very happy user at the end of it all. Thank you!!!!! Natalie

Thank you very very much. Your marvelous. Natalie

Hi, Thanks for doing this. Its not working though :0) Im getting this syntax error as soon as I try to change the queries to SUM. A syntax error has occurred. data=select hsplit.STARTTIME,(sum(hsplit.ABNTIME/sum(hsplit.ABNCALLS) **ERROR**...

Hi, I really really appreciate your help. Ive logged this query out with our external third line support company, who we pay a fortune for, and they have said they dont know how to do it! Thank you so much. natalie

Hi, I'm looking to create a custom report on CMSv 12 that adds up interval totals and averages over a weekly period. When I run an interval report for the week it comes up like this: 27/03/06 0800-0830 28/03/06 0800-0830 29/03/06 0800-0830 Id like to create one that can add up the days and...

Thats excellent. thank you. They have about 50 q vectors in their dept so it looks like Ive got my work cut out!! Thanks again. Natalie

Hi Guys, Can anyone tell me how I set up a vector which tells the caller what position they are in the queue? We have a ASA Release R1.9.06. Any help would be fab... Thanks in advance, Natalie

Hi, Does anyone use exceptions on CMS??? Version 12 Has anyone heard of any problems with regards to slowing down CMS or causing any probs at all? Im deliberating wether to give this access to our business people and just want to hear from users who think its beneficial in anyway.. Any tips...

Hi guys, So sorry.... just double checked all the skills and one of the 10 was set up as ucd-mia and not ead-mia. der!!!! Thanks Nat

HI, Ive got a bit of a query regarding priority orders of skills on CMs. Eg.. Agent 8000 has skill 802 as priority 2 but the skill is 5th in the list of skills on his skill listing. Agent 8001 has skill 802 as priority 4 but the skill is 2nd in the list of skill listings. Both have been in...

Cant do any testing with the hol table now during office hours. Will have to do it early tomorrow morning. They have a high volume of calls so cant send them anywhere other than the vdn to q to the skill. Ive told them we are looking into this and but cant see a reason for it at present...

Hi, 2 Holiday table empty 223/3 A 02/06/12:26 02/06/12:32 3 This is what i got...Hol table isnt empty though.. Thanks, Natalie

Hi Guys, Is there anyway a vec would ignore a step? Reason I`m asking is in ref to this vec: 01 wait-time 2 secs hearing ringback 02 goto step 15 if holiday in table 3 03 goto step 15 if holiday in table 10 04 goto step 15 if...

Hi, Can anyone tell me what the error NN>> means on an Interface card? This card is connected to a C&W Circuit which is deactivated. We have an S8700. I have asked our support engineers but they cant tell me what this means.. Can anyone advise? Thanks, Natalie

Excellent, thats brilliant. All working. Thanks loads.

Hi Guys, Im trying to access our S8700 via Linux. Going in via telnet with open 10.***** (S8700s IP address) I get the login and put in my login credentials and then get "Last login Wed 25 from IP 10.***** I then get connection to host lost. Is this something to do with my permissions on my...

Thanks for the info.... If anyone else has anything to add please let me know.. Thanks again...

Guys, What does R1 and R2 mean when assigning skill priorities on CMS??? Thanks, Nat