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I am having some issue with HMS400 and I am wondering if anyone can point me in the right direction. The auto attendant in HMS is not answering incoming calls or calls to voice mail. it was working fine, no changes where made. HMS is connected and pulling data from the pbx (cs1k) and sending it...

Ok, it's seems as if I have a small problem then. When the attendant calls a local extension it is not recorded but if the attendant calls a off pbx extension it is recorded. The Norte is connected to another pbx over a tie trunk and the calls that go over the tie trunk is recorded. Do I need to...

I am getting cdr for the console now but it's only for incoming and outgoing calls. How do I capture the internal calls made from console to extensions?

OK thanks I am gonna collect the raw data and look for attn01, 02 and 03. Sorry for the double post......

Ok, apart from the ICDR option in the console setup, is there anything else that I need to change for the attn data to be sent in cdr?

Thanks Stanley, other tHan the icdr option in the console setup. Is there any other thing that I will need change for the attn data to be sent in cdr?

Thanks for clearing that up, the customer uses avotus for call accounting. All extension except for the 2250's are accounted for in avotus. I am trying to capture all call made from the operator console. How do I achieve this? I have icdr set to icda in the 2250 setup. Thanks

Hello guys i need some help to capture cdr data for operator console, I have been following your previous post to setup in ld 2, i am trying to print one report at the end of each day. tshc 0 01 01 31 12 00 00 1 2 3 4 5 6 . above is what i have configured, what time of the day would i be...

Hey Guys, I have cs1000 with avotus billing system. I am have duplicate charges on the reports generated in avotus. I have check the call database in avotus and the calls are ok. once i generate a report the calls some of the calls on the report are duplicated. Any ideas? thanks..

Hello guys! I have a question about norstar compact ics system. I need to know if call accounting software is available for this system and if I will need any special hardware to collect this data from the norstar. Thanks

Thanks Guys! I visited the customers site today to get a better understanding of their request. They want to reword the room status codes. Option 1 is what i have programmed on the PBX, option 2 is what the customer required. My question is, how do i change the codes to reflect option 2? If...

What state are these two rooms in? MT [STX]ST 6314 PR MI 0[ETX][BCC]17:03:38 MT [STX]ST 5411 PA MI 0[ETX][BCC]17:05:40

Thanks a lot StanleySteamer, CL is clean, what is PA and what are the other codes that i should look out for?

ok thanks alot.

Hey guys i am having an issue with room status codes, when the housekeeper enters a code on the phone a different code is displayed on the management system. for example the housekeeper enters the code for clean the system say dirty. I want to know if the problem is with the PBX or the PMS, is...

I have another question regarding room status, do i need to open a new tread? I need to know how if i can see the from status from the PBX, if yes what load do i need to be in?

Yes i no that i dont have additional the DN i am adding now is one that i previously removed. you are right however i left the key field blank so the system didnt assign any extensions. I just did it and it work... thanks Alot!

Hey guys i am building a new 3904 digital set, LD 11 => new => i am not seen a prompt to input the extension/DN do i need a gate opener or something to take me to that prompt? please see below... OVL000 >ld 11 SL1000 MEM AVAIL: (U/P): 46690637 USED U P: 4768287 171152 TOT: 51630076...

Thanks bro!

hey guy what do you think of the m9216, it seems to be meridian with display and i notice that it uses a power adpater.