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I am posting this on this Forum: I am trying to set up the Basic Call Center so the agents can be monitored by the Supervisor. When the agent is logged in and then I try to monitor that agent using F905 all I get on the display is 2:Agent2 NEXT ( softkey ) and INFO ( Softkey). I not hear the...

I am trying to set up the Basic Call Center so the agents can be monitored by the Supervisor. When the agent is logged in and then I try to monitor that agent using F905 all I get on the display is 2:Agent2 NEXT ( softkey ) and INFO ( Softkey). I not hear the agents conversation. I am logged...

Thanks I will give it a try.

Thank I will try that. Is this the same method if they have a PRI? For example I might want to put in an IPO in an escort service that I have and they have about 400 different DID numbers that they use and each one is for a different ad, flyer, handout etc. The dispatch agent that answers...

I have ran into a IPO 500 v2 7.0 that I have started working on. The first thing I notices is how incredibly hot that back of the unit is near the power cord. Is there a fan inside to keep the unit cool that may have stopped working? Anyone else notice this happening? I am concerned this unit...

I have a site that needs to be able to know what line is ringing so they can answer with the correct Company name. For example someone dials 222-3333 which is lines 1 & 2, and they answer with ABC Company and then some dials 333-6666 which are lines 3 & 4 and they answer with Customer Service...

What voice mail system? CALL PILOT 150 What version of voice mail? Voice Mail Version: 31.10.37.22 What version of Desktop Messaging 05.01.02.07 ( This was suppose to be the release for Outlook 2013 ) What version of Windows? Windows 7 Professional with Service Pack 1 I just reloaded...

Thanks for the information. They have a call center and that dispatches couriers. Believe it or not they actually are still using written paper tickets. Does the IPO offer any Call Center ticketing applications that would for example populate a screen with the incoming caller ID name, number...

I anted to upgrade this unit from analog lines to a PRI. What is required as far as licensing and hardware. For example if you are adding a PRI to a Nortel MICS or BCM ( which I ma use to working on ) you would have to either add license keycodes or an expansion bay and then add either a DTI or...

One more interesting thing I noticed is that when a message is in the Outlook IN Box and I listen to a voice mail message on my handset and then delete it, the message is automatically deleted from my Outlook IN BOX. Outlook has also just reported that the ADD INS for Call Pilot were to slow...

I was so excited to get the new revision and then then this is so strange what happened. I finally got the new revision from Avaya for the DM that will finally work with Outlook 2013. It installs ok and even sends the messages just like it use to, has a few more features, etc.. The strange...

This unit does not have any keycodes yet I was going to populate it and put it in service but the VM did not come up. I was told that even on a BCM that does not have any keycodes I should still be able to activate F981 and F983. Is this true or must I have at least some of the keycodes in...

Had to perform a level 2 reset on a BCM50 R.2 everything come back up ok but I can only get into the CP Manager via the web page it says the VM DN is 395 but when I try to use the teleset ad perform an F981, F982, F985 or F983 the display just goes right back to the time and date. If this were...

Thank you, this is not an "answered" call this would be a call dialed and placed from the DN with the FMFM set up. For example DN-228 dials a number and then and then wants to transfer that call to their cell phone.

I have FMFM set up and it working just fine for all incoming calls to the users cell phone. I programmed a button with F960 it for ease of use. I can't seem to find documentation to address this issue. If the set user places lets say a call to an outside number can he then press the F960 and...

I was never able to find the leak and all calls were billed to Cox and not to ATT which would have indicated that they used a Pick Code. Thank you for bringing that to my attention I was just thinking about the ATT pick code of 1010. So t is best to restrict [ 10 ]. Yes I do also restrict *...

Ok thanks. Can I use the RAD with the NRU 11.0 program to access this MICS?

I can't find it. I know what section you are talking about I have been in it all the time but it is not there. DO you think it is under another section this is MICS 5.0. I am using SYSADMIN+ to log in the telest. They have a PRI.

10 digit dilaing is coming in June and I tried to dial out with the AC and number or local calling. The MICS wil only accept 7. I went to look for the Dialing Plan to change the DEFAULT number from 7 to 10 but it is not there. Is it under a different menu option?

I have a BCM50 that has an old style T-1 which of course provides no caller ID info. I noticed that it looks like the MBM in the EXP bay is the same that is used for a PRI. It even says that it is a DTI. Does a T1 and PRI use the same MBM? If I have the phone company switch them over to a PRI...