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Hello guys, hopefully this is an easy one, I have a customer who wants a report detailing the average time their callers on are hold for, I'm not too good with the 6100 so am wondering is this possible & if so what report is best to use? Thanks in advance.

Thanks for replying, done a bit more testing & the issue happens not only when calls hit switchboard then transfered but also when they hit extns (on sys1) then transfered, however, I've also just been informed that calls do not hit sys1 directly, the circuit is actually connected to another...

Hello all, I have a scenario I've never come across before & hopefully can get some help here! I have 2 3300's (9.0), a number of consoles exist on system 1, calls comes into consoles & are answered then transfered over DPNSS to an extn on system 2, extn answers call & then needs to transfer...

kwb, thanks for your time with this however I've resolved the issue! Basically the problem was being caused by a few stray entries that the 'check data format' in the import spreadsheet didn't pick up. I had a few (well quite a lot actually!!) entries that were ending with a comma e.g Test, I...

Hello all, installing a 3300 (9.0UR1) & integrating it with a Siemens system. There are around 800 extns on the Siemens system that the customer would like to appear in the tel dir on the 3300. I've downloaded the import spreadsheet, filled it all out, done the 'check data format' & corrected...

They've been installed for quite a few months but the issue has only just been noticed & reported, but on checking, this 'Loss of communication' log has been generated for ages! According to the user it was noticed a couple of times Friday & then the same again Monday.

Each of the 2 PC's (one for each console, both having problems) have 1 NIC

Hello all, I have a couple of 5550IP consoles (on a 3300, 8.0.10.7_1) that keep losing connection with the network. The customer has only just noticed it happening but on checking the maintenance logs it appears its been happening since day 1 of install. The logs generated are 'warning' logs...

Not too sure if this will help: The usage of a new maintenance command is to turn on/off default setting of Visual Voicemail for both 5340 and 5235s Format of command usage: SacSetVmButtonCfg <enable>, <deviceType> (optional) enable is: 0 to turn off launching the VVM app...

Cheers guys, I'll give a bit of history, basically a customer has asked if there is any way to determine the amount of calls coming in to 3 of their sites main numbers using the 3300 (they have one 3300 at each site), the only thing I could think of was traffic files (which I used to capture to...

Thanks for the reply & sorry to have to ask; 'You can collect traffic reporting details through output streaming' this sounds like what I want but I'm clueless with stuff like this so how would I go about capturing the printer port via telnet port 1754, I'm guessing this isn't done through the...

Hello all, I want to view the data in our traffic reports. I've selected the desired options in the Traffic Options form, left it a couple of days, now I enter the command Traf Fil in maintenance commands & see all the files that have been created. I then type traf pri xxx, & I get the message...

Cheers kwbMitel, thats worked! Now to change the setting on the rest of the phones.........

kwbMitel, is that something that would need to be completed on every phone individually or is there anywhere on the system that I can make this change?

It's a pretty new install (about a year old) & Nu Point has just been upgraded to what I assume is the latest version of software (I didn't do the upgrade), I will need to find out what release & integration type as I don't really know, config of mailboxes etc is web based though (through IE) so...

Hello all, just upgraded a 3300 from 8.something to 8.0UR5, I'm now getting the customer complaining that when that get left a vmail & they press the message key it doesn't go straight into their mailbox like it did pre upgrade. Instead it asks them to enter some details which they do but they...

Hello all, Having an issue with a LIM, I've never installed one before so don't really know much about them. Basically have a customer (who I'm dealing with remotely)who has installed a LIM on a 5330 set, boots the phone & gets the menu where he can configure the LIM, enters 6 for country code...

You can create a key appearence on all the phones in the group then divert the calls to that or upgrade to version 8 & set up a ring group (i think ring groups appeared in version 8 but not 100%)

Just received an email from the customer saying that external no.1 (the inbound number) hasn't been set to divert straight to the internal extn as I was originally told but in fact to divert to a group that the internal extn is a member of!!! Tested a number diverted directly to the internal...

I'll try to explain it as simply as possible using some example numbers, we want to forward all calls both internal & external: External No.1: 24680 - Completly stand alone/seperate to the 3300 Internal Extn: 7777 External No.2: 13579 - Completly stand alone/seperate to the 3300 24680 is...