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Sorry Amr, Suppliers take too long to get back to me was hoping for a quick answer here. I have installed over 75 IPOffices through out the region just not run into situation like this.. I dont want to know how it works I can figure that out, Just wanted to know the HW needed weather it be a...

One more quick question just came across. If they are using analog lines do they still need the VCM and IP Endpoint Licenses? Thank You

Just something I have never come across before, Customer is installing an IP Office V2 with 8 Analog trunks and IP Phones. I know this will work and there are issues with echo on lines but they are set on the 1600 style of phones and dont want to put in reg digital phones. Question is to hook...

Reception still wants her mailbox ie:21 so If i assign 21 to GD Box wont that not allow me to create a MBox for Ext 21?

I did try that and each individual phone has its own MBox as well.. What the do is have all of the messages goto Gen Delivery MBox and 1 person forwards calls to others mailboxes accordingly. If I set reception to ring and CFwd to 34 (VMail Ext) then her mailbox will answer not the general...

Hey all Have a customer who has a cics 7.0 sw and a cp100. They want a call to come into business and go directly to gen delivery mbox after 4 rings no AA just to mbox. Mbox is 10 extension default cp mbox number but I can't set prime line to 10 so I don't have a clue how to set thiss up any...

Is it possible to change a name on a phone with out hooking a PC up to phone system, They have a 5420 and want to change the name from the phone it self, is that possible? Thank You JustinTMI

Decided on going with SMDR Output to save customer some money. When you set Output to SMDR only Setup your IP address Records to Buffer Call Splitting for Diverts What should you set TCP/IP to ? and Where are these logs stored? -Thank You Justin

I have a customer running an IP500 V2 with 6.1 Software and Voicemail Pro. They have a call center setup and the want to log every call made by the users of a certain group. Is there a way to set this up so it will create a log file on the voicemail pro PC and not just log to the phone? Thank...

That worked great thank you just a quick other question; Sometimes i get waiting for line.. I have a 40 channels and 40 licenses active on the pri Everyone set to dial out in line group zero why does it wait for line?

Hello, Im running a IP500 V2 with 6.1 software. This is being setup in a call center environment. I want to be able to create a short code say *600 and i want it to wait for a number to be input to dial out and Show a certain phone number IE. *600 Wait for Phone number to be entered...

Hello, Simple Callpilot setup on a CICS, when someone doesnt answer their phone instead of Zero out going to "221" or what ever the attendant is set to, I want it to go back and play the primary greeting on the auto attendant "thank you for calling xxx company" is that possible? I already...

Yes i know i have to use post dial, so 9 - Post Dial - ??? to make the phones ring after announcement? How do I say in that post Dial Play out to Paging?

Sorry... Im Using Voicemail Pro and an IP500 running 5.0.

Hey All, What i want to do is ... After hours give people the option to press say "9" Then have a Wav play over the Paging system "Incoming Call" I have the wav recorded and I remember using post dial to do this before but i cant remember how I did it. Any guidance would be fantastic...

I will try that today, but like I said the *600 with Dial Paging and Group 201 works fine from digital phones. Is it because you have to use Dial Group for Analog?

Im sorry thats what im saying.. I want to "From the Analog Cordless" Dial *600 and page out to the Speakers in the plant.

Hello All Have a IP500 running 5.0 and Voicemail Pro. Have 1 Analog phone on a Phone2 Card. I have created a short code for Dial Paging *600 which works from all digital phones in office with out an issue. Why does it now work from the analog phone? Is there something I am missing? I have...

Well i think i screwed this one up.. Have an IP500, and i planned on putting it on a network. In LAN1 I set the ip up 192.168.1.98 and my voicemail 192.168.1.99 voicemail shows up on the network fine, the IP office is nowhere to be found. When i plug my laptop in change my network settings...

The IPOffice 500 is not V2