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The reason I haven't gone with a phantom is simply that I don't know how to create one, nor the implications of doing so. What makes a phantom better/different than an ACD? Also, do I need a different license for it? Not sure if LD97 is helpful for some of this? TYPE SUPL SUPL SUPL SUPT SLOT...

>ld 21 REQ: ltm CUST TYPE TLST TKTP TIE ROUT 0 DES TN 008 01 MBER 1 TN 007 01 MBER 2 TN 008 02 MBER 3 TN 007 02 MBER 4 TN 008 03 MBER 5 TN 007 03 MBER 6 TN 008 04 MBER 7 TN 007 04 MBER 8 TN 008 05 MBER 9 TN 007 05 MBER 10 TN 008 06 MBER 11 TN...

OK, I've changed x358 to what I actually want to do. Instead of a phone, I've just created the ACD in LD 23 (Actually, Ideally, I'd just place the LD number in the transfer box in the application, but that seems to cause a host of other errors and this seems an easy enough work around) As I...

TYPE: tnb TN 14 15 DATE PAGE DES DES 014000 TN 014 0 00 15 TYPE 2008 CDEN 8D CUST 0 FDN 333 TGAR 1 LDN NO NCOS 5 SGRP 0 RNPG 0 SCI 0 SSU 0000 LNRS 16 XLST CLS UNR FBD WTA LPR MTD FNA HTA NDD HFD MWA LMPN RMMD SMWD AAD IMD XHA IRD NID OLD VCE DRG1 POD DSX VMD...

Here's the paste for x260, which is where the 800 number goes. 333 is Callpilot. Currently the application forwards to x358, which is an actual phone forwarded to quebec. With any luck I'll change that to an NCFW once this is working. TYPE ACD CUST 0 ACDN 260 MWC NO DSAC NO MAXP 1 SDNB...

Allenmac, That seems to fit the bill perfectly. However, I'm not sure where to find the "distributor tools application". Any idea where this might be? Thanks

I've seen the 9 vs ACOD discussion before, but unfortunately I'm not sure what that actually means. Is there an easy way to look up/access ACOD? "SCH0805 Specified TN is invalid. Your entering the wrong TN" Oddly, if I build any analog TN with LD 23, then try to print it, I get this error. If...

OK, Analog line hooked up and NCFW'd If I call the analog line directly, I get through. If I point the application at it, it bounces to reception. If I LD20 and try to print the analog tn, I get error sch0805 Yes, we're on a PRI The logging bit is a bit over my head. How do I determine...

Thanks for the prompt response. One of the problems we'll encounter is that the Quebec office is a small (2 or 3 person) office with just a 2 lines coming in from the local telco. They are not tied back to our switch in any way, and their system is controlled by their telco, who has been less...

Greetings All, We have a toll free number here that enters a callpilot application. The options given are 1 for english, 2 for french. If 1 is selected, the application routes to an internal number and the call is completed. If 2 is selected, it is supposed to route to another extension...