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I have a hotel with a Hospitality G3r - the PMS link is down. The existing data module is a 7400B. I've ordered a 7400A Data Module and I'm thinking I should order a TN577 as well. 2 questions: will the 7400A work with a G3r PMS link? Also, when the TN577 is replaced, is there any programming...

I have a customer with an Audix LX R1 and it fails backups. The media is SONY CD-RW CRX230E, not a DVD. I need the comcode/part number for the CD/RW drive. Thanks!

Just looking for a simple answer - I hope - customer has Avaya 3720 DECT phones and they need to replace some batteries. Will the phone lose programming? Avaya's doc tells how to replace it and doesn't have a warning about losing settings.

I have a request from a customer on changing the EC500 destination remotely. The instructions look difficult for a non-technical user. Dial telecommuting number Enter SAFE code Enter your extension Enter your station security code Enter your cell number, etc. He's wondering if it could be...

Thanks gweb and monty - I'll pass this to the customer - he's a network guy so he should be able to locate the files.

I have a customer who uses 9620 phones - he has one user who makes many outgoing calls a day. He's asking if there is a way to export the call logs from this one phone to a file - obviously he doesn't want to go to the expense of a full-blown CDR install. I don't have a 9620 to play with - mine...

I have a refurb Intuity Audix which was just installed as a replacement - the old one was working but wouldn't back up. Tech onsite did a backup ok and then I tried to do it remotely just for kicks but backup wouldn't start. Error msg was 'A backup cannot be run while another backup is running'...

Customer has a user who does a lot of Message Manager faxing, or did until her laptop was upgraded to Windows 7. Now it doesn't work. Error message says "instfax.bat file can't be found." Anyone have experience with this combination? Thanks.

I have a customer with an S8700 who uses a Verify button to test trunks. It will give dial tone if the trunk is idle and if the trunk is active it gives a warning tone and barges in on the call. Works great on CO trunks but waves him off on ISDN-PRI trunks. Facility Access Code doesn't work on...

I need to remove an IP station and put it back using the duplicate command. Will this work as it does for DCP stations or are there more steps? What info should be saved? This CM is in another state. The station is a 9611. Thanks!

Hi guys. I have a G3r release 011 with ASA access over a network connection. There are 3 others off-site in different states who access this switch and only one of them is having a problem. This guy was able to get in last week with the same settings he has now. The G3 is set to interchange...

The rest of the story- The IAD clock source was set wrong. I was getting slips and error seconds constantly. They reconfigured the IAD with the dual T1 card and set the sync source to clock from the AT&T T1. Before that, the signal group was inserv, B channels inserv, and in and out calls were...

Thanks guys! The CBeyond tech said a crossover cable was necessary so I made one and the ckt. came up in-service. I'm thinking my tests on the DS1 board 138-146 wouldn't have passed if there was a cable problem. It seems to be a protocol or switch type mismatch. His IAD seemed happy with the...

I am trying to replace an existing PRI T1 from AT&T with a CBeyond PRI working thru a Cisco router/ IAD. At one point we had the sig. grp. in-serv and the B channels inserv-idle but could not make outgoing calls. The existing ckt. is set for b8zs, esf, conn. network, isdn-pri signaling...

I have an 8300 r15 with 9640's that are going into mute on their own. Random stations- no particular pattern. Anyone seen this one??

Thanks Westi! I was out of the office for a couple of days and then had a network problem which blocked my access to email. In the meantime we ordered a repl. MerMsg and it is to be replaced today, 2-17-10. I'll post an update, hopefully with good news.

I have a MerMsg with selector codes which work correctly on most calls. Occasionally a caller will punch a code and hear ringing- the called party answers and the caller hears the ringing stop but both ends get dead air. We tested on-site and sometimes made 50 calls or more w/o a failure. Tried...

I forgot to write the rest of the story on this INA board replacement-sorry. The tech went out and swapped the board- removed INA and installed 100DCD. He did a board renumber and the system came up with no problems. Thankfully there was no drop/insert routing going on. If there was we would...

Thanks Syquest! We discovered enough info to go forward semi-fearlessly. It appears the INA has its own processor and flash memory and this one is not used for data- the customer sent us a picture and there is no cable plugged in the Ethernet port. The serial port of the INA is cabled to the...

I need to replace a 100R/U with a 100DCD board in a Magix. Is this a plug-in replacement or do I need to remove and replace the programming on this slot? The board is PRI, in the last slot in the switch. After a board renumber, will programming need to be restored or just power off/on? I can't...