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I tried to find XLST in the Nortel documentation I have. I saw that XLSTs are setup in LD 18. I also printed the TN in question and saw there isn't an XLST assigned yet. Any tips on how to create the XLST that would change the CLID? I'd be glad to read Nortel's documentation on this if you can...

Hello, We have an external DID that routes to a phantom TN and the phantom TN is programmed to forward all calls to an external number. The external number is owned by a 3rd party service that provides time of day routing, etc. The team that owns this DID uses this number as their on-call...

Tman45, We are developing a project plan for QoS over our WAN. Our network engineering team has a master plan for DSCP values on our network. I was asked to investigate what options we have for modifying the signaling and media DSCP values coming from the phones. Thanks gwebster, Do you know...

Thanks Don6531. Do you happen to know if changing the DSCP values shown on page 242 changes how the phones mark DSCP? I get the impression the configuration settings shown in the document only modify how the node elements mark DSCP.

I'm working with my network engineers to setup QoS. Are the DSCP values used by 1120 and 1140 phones documented/modifiable?

This DID doesn't belong to a phone. So I can't do what you've suggested snowman50, but thank you for the idea. Yes, I did make sure to put the access code before the number. I entered 91674xxxxxxx in the "redirect to" field. My contact at the office can dial 91674xxxxxxx just fine. I've never...

An office of ours in Canada wants to redirect a DID on their BCM 400 to an external number. No problem I thought, I'll just add the external number of their choosing to the "Redirect to" field on the appropriate Target Line. I've done this for other offices without issue. With BCM Monitor open...

I've seen some issues before trying to upgrade firmware when the BCM and IP phones are on different VLANs/subnets. Try putting the phone in the same VLAN/subnet as the BCM. Also, there is a method of upgrading firmware on 11xx phones using a tftp server. If you can get your hands on the...

You might want to browse through the RCC troubleshooting guide (if you haven't already) to see if it mentions this specific issue. You can download the document right from the BCM. If you do resort to re-installing RCC (as I've had to do several times), you'll need to manually uninstall mysql...

gberger, I had written that idea off because we use Lotus Notes and the Nortel UM installer breaks our customer Lotus Notes email template. However, it would not be too much trouble to setup one PC with Outlook (perhaps the one that is running RCC) and everyone could simply forward messages to...

BCM 400. Software 4.0. Let me know if you need any more information regarding the system info. We found the following poking around. It looks like the system stores the files in voicecti\filepool\x where x is a number from 1-9. If you look in directories 1-9, you find binary files that look...

I have a customer that wants to record phone calls. I described some of the possible solutions. They are interested in using F989 for the simple reason that it's the only free solution. They asked if it would be possible to extract the audio files from the system backup file. Has anyone tried this?

Has anyone ever come across documentation on how to read and interpret the logs that can be down from a BCM? When downloaded, file appears as a tar.gz (if I recall properly). I remember extracting the files one time and it was basically the directory structure for the OS and I had no idea where...

Is there a way to activate call forward on a phone from the CLI? For instance, I just did the following in LD 20: REQ: chg TYPE: i2050 TN 70 12 ECHG yes ITEM key 19 cfw 12 86836463 After executing these commands "86836463" shows up when I press the "forward" key on the softphone. Is there a...

hskrdean, Thank you for this information. Do you happen to know of any documentation that would state something along these lines? The reason I ask is because the vendor I'm working with will likely as for evidence the system should be marking the traffic as EF. Just to share a little about...

We have a 9150 setup at a remote branch. I'm working with the network team to configure QoS over the wide area network. We noticed that the IP traffic leaving the 9150 is marked with DSCP value 0. I just read through the 9150 manual and I don't see any reference to DSCP. Is there no way to set...

Telebub - I took another look at this test this morning and realized that I some how enabled both test accounts with "some administation rights" (with "user administration" checked). I took all administration rights away from 38002. As soon as I did that, I could reset 38002's password when...

I'd like to enable our IT helpdesk to reset user voicemail passwords on our CallPilot 4.0 system. I created two dummy accounts for testing. 38001 = standard user template w/ "user with some administation rights" (User Administration is checked) 38002 = standard user template When I login to...

I don't mind losing the data. It's just a lab system. How would I do a level 2 reset?

We were experimenting with radius authentication on one of our systems. We managed to lock ourselves out of local and radius authentication. Is there a way to reset the password? Can a vendor or Nortel do this? I have a recent backup. Can I simply image the disks with 4.0 and start fresh?