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  1. bdown813

    CCM Auditor Mode

    I also find that the auditor is correct more often than not. We are currently experiencing an issue with MiCC 7.1.2.1 where an agent that goes into make busy will sometimes result in MiCC showing that agent as logged out. This happens to be a known bug and is supposed to be resolved in...
  2. bdown813

    Transferred call to toll free number gets Access Denied.

    Environment Details: We are running MCD 7.0 We have AT&T IPFlex as our SIP trunk provider. We use MBG (release 9) proxy for the IPFlex SIP trunks. When I receive an outside call and I attempt to transfer or conference in that call to a toll free number I get access denied. I have been able...

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