Search results for query: *

Thanks. For now with this customer I have had to walk off the job. He is a real a-hole. Started to complain about my work right away. It is just so he can have a reason not to pay the balance. My deposit was 60% so he is getting a 60% installation. He is one of these that knows everything...

Two of the agents are also managers/supervisors "lead agents" they are also using GN Netcom's new SLS with headset. Since htey are managers they need VM for their incoming calls. The rest of the agents do not get incomming calls. These supervisors check every so often to see if they have any...

Ok let me get this straight. 1-Connect RAD Modem and Power Suply and then to an RJ11. 2-RJ11 punched down to a RING ONLY Extension used only by the RAD. 3-Program the system via F** as described above. 4-Log on remote by dialing in using NRU to AA which will connect me to the extension I...

I am running Partner Mail VS R4 and ACS R3. Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!" ...Lily Tomlin a/k/a "Ernestine

THis is an outbound call center and the senior agents are on ly ones who have voice mail. What do you mean by "upgrade". Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!" ...Lily Tomlin a/k/a "Ernestine

Brian, how about using NRU after hours from a remote location when the operator is not on duty. How does my call get transferred to the RAD modem so I can then logon to the system to makes changes? Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!"...

P.S. How does on access the system afte hours when there is no operator available to transfer the call into RAD Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!" ...Lily Tomlin a/k/a "Ernestine

Partner ACS: Using SLS in a small call center. Several of the agent stations are being digital voice logged by a DLI Logger http://digital-loggers.com/. The problem is when a messages is being left for a station user the MW light indicator is being activated. Because we are using SLS the...

Thanks Brian. I need to operator this from a remote site so I do not understand the part about connecting the DB9 to a PC. If I do that then how to I access the system. IF the telco. station line is connected to lets say ext-249 that is how I can dial into the system. But then how do I...

Well I always liked the name. I wonder what happened to the lady who is the voice of Nortel Mail. Chris I got your manual and I started a new post cause I could not seem to understand after reading the manual at 3am this morning just how to install and config. FastRAD. I am sure it is simple...

MICS/NAM: NorstarTechChris sent me the FastRAD manual. Thanks Chris! However I am just not able to understand the install and config procedure of the FastRad. Now remember I read the manual after working all night til 3am. I want to be able to set it up so I can connect remote via my office...

What ever happened to Meridian Mail? Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!" ...Lily Tomlin a/k/a "Ernestine

Got the manual thank you. It has 100 pluss pages. I thought it would be as easy as he Partner remote access. I have to have time to look it over. I thought I would just DL the NRU 10, plug in the modem into an extension and then have the NRU 10 dial into the system via the AA and logon? Is...

Thanks. Does this apply to all systems or just the Compact for example a MICS? Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!" ...Lily Tomlin a/k/a "Ernestine

Can I do this from outside. LEts say call in to the MB 0 and create, change and delete as if I was programming for a station set? Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!" ...Lily Tomlin a/k/a "Ernestine

Yes, however what about when the power goes out. A CD player or MP3 player have touch buttons to restart. I thought about gluing the PLAY button on the cheap CD player I was using. That would have worked but when the player gets to the end of the list it has to repeat. So I held down hte...

Yes, I understand. THen I will be able to create virtual MB for anyone who is not on site but wants a MB to check for message and list on a business card for their clients. How do I match an ext. to a mail box that is on site for ext. users. Dave, The Phone Doctor Las Vegas, NV USA "You're...

What is StarTalk? Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!" ...Lily Tomlin a/k/a "Ernestine

Worked on a new customers COmpact today. ADMIN PW has been changed form default. I tried **266344 and it would not take the PW 266344. How can I reset it. Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!" ...Lily Tomlin...

Thanks! It is ThePhoneDoctor@EarthLink.Net Dave, The Phone Doctor Las Vegas, NV USA "You're Never Alone When You're Near A Phone!" ...Lily Tomlin a/k/a "Ernestine