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Hi All, I'm having an issue to redirect Experience Portal REFER Message from the SBC back to session Manager then to CM. Actually what is happening now is that: 1- Experience Portal sends REFER Message to Session Manager. 2- Session Manager redirects it to the SBC. 3- SBC takes the REFER...

@kyle555 Yea this is via SIP REFER. I think what you have clarified is what is really happening. I will try with the 3rd Party SBC if they can convert the REFER to Re-invite and see what will happen. Thank you very much for these precious info. @jimbojimbo I have tested to route to CM and it is...

Hi All, I am making a new configuration to switch from H323 to SIP via Session Manager. Till now I can get the call from 3rd Party SBC to Session Manager and from Session Manager to Experience Portal, Where Experience Portal plays an IVR App then it redirects the call to a VDN. However, in the...

Thank you very much kyle555 for your reply. I will try it.

Hi All, I'm trying to do routing based on percentage from session manager to different sip entities. Anybody has any info how could this be achieved? For Example: Session Manager gets the traffic then routes 50% to First Sip Entity and then the other 50% to the second sip entity.

Hi Guys, I need to know what is the main difference between ARS and AAR? As far as I know ARS is used for outbound calls to public network while the AAR is used for outbound calls for private network. But, What could restrict configuring AAR to be used for making outbound calls to public network?

Hi, Is there a way that the agent that is having an incoming call not to transfer it to another agent unless he calls the other agent and inform him by the case first then transfer it to him?

Thanks for your replies. I also I have an inquiry, We have 2 call managers, one is CM 6 and another one is CM 5.2. So Avaya support made configuration on CM6 but we are working and making changes to CM5.2. So if we take backup from CM5.2 and imported it to CM6, Will this remove CM6 configuration...

Thanks all of you for the reply, I am going to try those ideas and see what could work for me.

Hi, We are going to upgrade from CM5.2 to CM6 and I need to know how could I take a backup of CM5.2 data and import it to CM6. Will there be any data conflicts or such things as CM6 will be having more features than CM5.2 or will it backup and import the whole data as it is? Please if you can...

Hi, I was looking for a way to let the hunt name and hunt extension be displayed instead of the agent Login-ID name when he is calling someone. I want to do this as I have made an internal queue that will support the organization and I want the customer when he calls back, then he calls the...

Thank you very much guys problem seems to be solved now. We changed DTMF over IP to be out of band in the signalling group for the trunk and it worked without delay now. It seemed to be a problem with the tone receiver in ipsi as montyzummer said.

Yea that seemed odd to us as only the medpro gives success rate 84% while other cards gives 100% success rate. The switch belongs to our customer and he says that he didn't make any port configuration changes. From our side we set the duplex to full.

Here is a trace we made yesterday, Delay in that trace was 5 sec but at sometimes it reached up to 30 sec 16:16:52 Calling party trunk-group 113 member 127 cid 0x2456 16:16:52 Calling Number & Name 0483702733 NO-CPName 16:16:52 active trunk-group 113 member 127 cid 0x2456...

Dear All, This is my first post in here and I glad to join your community and I am seeking you support in the below problem. The problem in brief is that when we dial the DID it gets some delay until it enters the VDN which makes customers think that they aren't connected and close down. This...