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Thanks and I thought you were talking something in the NAM but wasn't sure.I downloaded winzip but I'm reading on it since I'm just a decent computer user some of this doesn't come natural. Plus I don't have a 3 and a quarter floppy to download the patch on. So I guess I'm stuck on this one...

Curley, another question when you talk about redirect ring your not talking about under capability's are you? Disclaimer> I could be wrong

Sorry Curley, do I need to download winrar and unzip this file then follow directions. to great a flopy to install in the NAM? thanks for helping. Disclaimer> I could be wrong

Nam call comes in answered by AA caller dials ext call is transfered to correct ext, after the programed call forward no answer timer exspires the call continues to ring. Now I know theres a patch for this I just dont have access to get it,( not a Nortel dealer) can any one tell me where to find...

should be as easy as when programing the speed dial number just enter the 9 or the 8 or the 7 then the number and hit ok to store it, making sure that the user has access to the dial what ever pool. hope this helps Disclaimer> I could be wrong

Just wanted to thank Silver987,Cook and PerryP for your inlighting on my problem thanks to you guys its working. Thanks again David Disclaimer> I could be wrong

Dude I think that's it I didn't try changing them from E&M to DID thanks bro. And thank you to Old Roman, but i did try the target line REC digits and all that even thou its not a PRI I was trying any thing, but it didn't work but thanks any way Disclaimer> I could be wrong

moving a 24 channel E&M winkstart,ESF B8ZS DNIS is four digits, out of option-11 to a norstar 4.1 with same provisioning. Can make calls out but cannot receive in bound calls just get a fast busy. Me and the service provider worked together, for hours, they would try sending what ever I asked...

thanks STsguy Disclaimer> I could be wrong

customer has NEC switch that got flooded Yep Nashville Tn. has pri in main building and point to point t1 connecting other building wants to replace with norstar, I know all the pri stuff just not sure what to use to connect the other office thru the point to point. Thanks David Disclaimer> I...

I have call pilot 150 with all the key codes for call center and reporting, call center works great. reporting is a no go. my call pilot has build 31.10.14.22 and Ive been told I need call pilot with build 31.10.31.22 with RCC version 2.2.116. so how do I get this update, patch or what ever...

FEATURE 9*1 Disclaimer> I could be wrong

If you press feature 9*1 on a 7310 or t7316 it will display the call center codes you just press next and it will scrole thru all the active call center codes and you will see the SS code this will display agentd loged in and how many calls are in the que. Disclaimer> I could be wrong

I dont have your answer, but tell me do you have yours working, and how important is it to dedicate a PC just for the web hosting call center app? Disclaimer> I could be wrong

I wish I could help you, as a mater of fact I wish I could help me, I cant even get mine too work I get all the way to the connect screen and all i get is the dialog box with two computer icons shaking hands, also when I go the add agents to skill sets in the RCC theres not any skill sets...

OkI can pull up the reporting for call center, enter the admin and CCRS and pull up the page, put when I try to connect I get no where. Now what I have found and I think it has somthing to do with the whole thing, there is a setting called adding agents to skill sets, so when I pull up this...

welcome to the reporting for call pilot nightmare, I've spent five days now I'm one step ahead of you, I do get the reporting for call center we page and can enter admin, and CCRS and pull up the next screen, my problem is when I try to connect to pull some call records and nothing, four five...

Thanks bro, I saw that and it just didn't click, I'll try that 2mro Disclaimer> I could be wrong

installed host soft ware and reporting for call center, on pc call center is up and running skill sets agents please hlod for next agent all that stuff, its all good. But im lost on the connect to call center you know enter IP address along with port.....keep getting dialog box saying failer to...

Ok never installed call center, was able to program the skillsets and agents and all the recordings all that is fine. installed the softwar from the cd on a PC the web host software, installed the reporting software, I can log on to the admin. menu change pass word, then select call center...