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Hello, I'll have a new Avaya G450 R6 and WFO for recording all IP and analog stations. In such a case do I need to buy TSAPI/DMCC license? I'm very confuse when reading the documents. Your input is appreciated. Thanks.

Hi, There's an option for you to assign certain people to report groups. It's also in Access and Partition Management > user Defined Partitions. There're many tabs Agents, Skillsets, Report Groups... for you to assign. After that you assign that people to that partition, finished.

I met this recently. You need to update the latest patches for NCR 7.0 before putting in the license key.

Hi experts, I'm having QM 6.5 installed. Now I need to backup all the Calls database to network drive. I do search around but can not find a way to backup and restore. Is it simply copy all the calls in drive F:\eCorder\01\Data? Thanks for your help !

Hello everyone, Any of you have experience upgrading NCR from Rel 6 to 7? In that case, please share with me: - Does Nortel have the option to do upgrade if we run the setup file? Or we have to remove the old software and install the new one? I'm a bit worry because customer have a big...

Did you put the Display name for the Activity Code? I believe you forget this. The code was there but can not display.

Hi experts, The call center requires agents to enter an activity code for every call they received. The problem is that while agents on the call, entering the code can generate DTMF tones that can be heard on customer side. Can we have a way to turn off the tone during this process? Thanks and...

Hi everyone, Any of you did successfully connect to CC7 database to make professional report with Crystal? I tried to make a connection but only get a connection refused. I just follow the NTP. Network address to connect is IP of CCMS server and port 5000. Any help is appreciated.

Hi, In my understanding, PosID is only set for ACD, contact center doesn't have any set up with this. CC only concern about log in ID to manage the agent.

Hi loneWolf9, I only install 1 CC7 system with redundancy. Probably I won't have more systems cause Avaya will not focus on CC7 for Enterprise market. Recovery time for CCMS7 server can be set at a minimum of 5 min. After 5 min, the secondary will start up all services and take over the role of...

Redundancy feature of CC7 's really good.

you can test the ports by using mRcv.exe tool, adjust the port in the file mRcv.ini in the same folder. Just do a search on your CC server, you'll find it.

You upload in the music file to MIRAN card with .wav type, after that use the Convert function in MIRAN to convert the file to .ALW. That's the file on your screen shot.

Many thanks to Jeffnortel. Today I can do it. Just change the admin password and join in security domain so easy. I got the password from another guy with ! at the end, and I think there's a bug with this kind of password. Thanks again and wish all of you success !

Hello Jeffnortel, What do you mean by "You must have run the security config"? I think I have trouble with this, because I have the correct admin password. I tried reboot many times and change the admin password but it doesn't work. Thanks a lot.

I tried with nortel account, but it says that don't have permission. In UCM, I also map admin account with all the rights Thanks for your input.

Hello everyone, Currently I have a CS 1000E system in my lab with IBM COTS and CPPM CS. I tried with release 6.0. I set up Primary Security server on COTS, can deploy EM + SS on it. But when I go to EM to create Node, I can not transfer. When I go to CS, use LD 117 > REG UCM SYS and follow the...