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Does anyone know how to apply licenses to MAS server that does not have access to internet? Is this even possible? Thanks

Hello, When installing new MXe processor card (E2T), other then assign static IP, is there anything else needs to be changed in the phone system? such as in settings "License and option selections" ? Thanks

Hello, When we receive an internal call to LDN on super console 1000 in 200 EL/ML, it does not show extension number/name until the calls is answered. Is this normal?? How can I change it to show extension name/number when its ringing LDN at super console 1000? Thanks

Billz66, Are you saying 5.8 is the last 32 bit OS version for windows? I think 6.0 can be using 32 bit windows server.

How do I upgrade from 5.8.0.9 to 6.0.0.0 when there is no upgrade path to 6.0.0.0? Unless if I do a FULL install of 6.0.0.0 Is it possible to go directly from 5.8.0.9 to 6.0.3.0? Thanks

Hello, If I am upgrading Prairiefyre from 5.8 to latest 6.0 (6.0.3.0), do I have to upgrade 5.8 to 6.0.0.0 first and then to 6.0.3.0? In the 6.0.3.0 release notes, it says "Contact Center Solutions and Call Accounting Version 6.0.3.0 must be installed on top of any previous Version 6.0.x.x...

Created new make busy code and when select newly created make busy code, it says no make busy code.

How does billing code work in MCA? not much info in help file and docs. What is the difference between department code and project code? Is billing code used to charge someone base on the calls they make like account code?

when I have incoming calls set to Hunt group and it only have ext. 222 assign to it, before it overflow/recall to another hunt group. If there is more than 3 incoming calls at the same time, can ext. 222 have all 3 incoming calls ringing on 3 different keys so ext. 222 can put 1st call on hold...

when calling from call history, it does not insert the area code? we are a 10 digit dialing here. How do i insert the area code when calling from call history by the pbx by default? Thanks

How do I assign a vlan and priority in the DHCP options? what format do I set to?

When I receive a screened transfer call, I press # to accept the call and then I had to press the "call key" to be able get the call. Is there a way I can receive the call as soon as I accept the call by pressing # and not have to press the "call key" to receive the screened transfer call?

what FCOS do i need to disable to not have time stamp and caller id announcement?

ok. I have a customer using NSU with 200 ICP and there is programming in Form 55, is this normal? If so, the DID can be programmed in Form 55 eventhough they are using NSU, right? Thanks

If i am using NSU for PRI, do i still need to do the DID programming in Form 55 (digit translation table) or its done in the NSU? Thanks

619Tech, yes, the call end up to MB3333 and ext. 2222 is idle and available. I am not sure if there are any manual forwarding on x2222, this is a new extension that i just created. If i were to call ext. 2222, it rings and then to its VM.

I have program System Forwarding path 1 to go to an extension 2222 and then voicemail. In the extension 3333's forwarding path, I have assign it to forwarding path 1 but when calling the extension when no answer, it always go to voicemail instead of going to ext. 2222 and then voicemail. Seems...

By default, the phone system is set to 4 digit extension. How do I change it to 3 digit extension? Thanks

New to Mitel 5000. when making outgoing calls, what is the difference between using 92000 and outgoing Key (8)? Does the outgoing key (8) bypass ARS?

How can I disable nupoint voicemail's timestamp and the caller id announcement? Thanks